Systems Analyst - Wealth Management

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Compensation Range: Hourly: $26.70 - $35.80 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems. Essential Functions Provide technical support to both internal and external users including user access administration and tier 1 support for several applications. Manage system access provisioning and verify users are granted correct access levels. Provide subject matter expertise to all levels of internal and external users. Assist with day to day system maintenance, user permission, enhancement and bug testing. Strategic management and understanding of long-term system roadmap. Identify problem trends and make recommendations for improvement/solution to management. Coordinate communication on application issues between internal customers and external vendors. Provide client demos and/or training of online products as requested by administration and/or management. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong customer-service orientation. Technically proficient with modern software tools and platforms. Effective ability to troubleshoot and problem solve. Ability to communicate in user-friendly language to both technical and non-technical end-users. Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities. Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. Education & Experience Bachelor’s degree in information systems or business-related discipline (or equivalent combination of education and experience). 3+ years in information systems required. Experience in a helpdesk, desktop and wealth management support role preferred. For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Analyst I & II - CTC job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. Benefits Employer-sponsored health, dental, and vision insurance. 401(k). Life insurance. Paid vacation. Paid personal time. Career development and education assistance. Voluntary supplemental benefits. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time #J-18808-Ljbffr SwiftCruit