Customer Service Specialist

Customer Service Specialist Location: Lisle, IL | Onsite Role Travel: Less than 5% Due to the global nature of this role, occasional early morning or evening meetings may be required. Your Job Do you enjoy building strong customer relationships, solving complex challenges, and collaborating across global teams to drive business results? As a Customer Service Specialist , you will support strategic hyperscale and AI-driven customer programs through key Electronics Manufacturing Services (EMS) partners. This newly created position reflects the continued growth of Molex's AI and hyperscale business and offers the opportunity to support some of the industry's most important technology customers. You will serve as a critical link between customers, sales, supply chain, manufacturing, and business teams to ensure successful order execution, proactive communication, and effective issue resolution. Our Team Our customer service division is at the heart of our operations, partnering closely with customers, sales, supply chain, manufacturing, and business teams to deliver exceptional customer experiences and business results. This newly created role supports the continued growth of Molex's hyperscale and AI-related business. Working with global teams and strategic EMS partners, you will help support leading technology and cloud infrastructure customers while solving complex supply chain and customer challenges. This is an opportunity to create value for customers and Molex while contributing to one of our fastest-growing market segments. What You Will Do Interact with internal and external customers daily via email, phone, and Salesforce Service Cloud. Support the order management process, including pre- and post-order activities such as order entry, order maintenance, expedites, customer inquiries, new product introduction (NPI) activities, and escalations. Support strategic EMS and hyperscale customer accounts, including Tier 1 subcontractors, with a focus on supply chain execution and customer satisfaction. Monitor customer demand, forecasting, order activity, and operational metrics to identify potential risks and drive resolution before customer impact occurs. Manage customer portals and ensure timely updates regarding order status, supply availability, demand changes, and business-critical issues. Partner with sales, planning, manufacturing, logistics, and supply chain teams to coordinate customer requirements and deliver effective solutions. Lead coordination efforts for customer escalations by gathering information, facilitating cross-functional action plans, and communicating status updates to stakeholders. Collaborate with global teams and utilize reporting tools, business systems, and customer data to support customer requirements, business continuity, and informed decision-making. Understand customer contracts, service expectations, and business requirements to ensure successful execution of account strategies. Identify opportunities to improve processes, streamline workflows, and increase efficiency through automation or technology solutions. Participate actively in team meetings, training sessions, and continuous improvement initiatives. Who You Are (Basic Qualifications) Experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related business operations through employment, internships, cooperative education programs, or other relevant experience. Experience using Microsoft Office applications, including Excel. Experience managing multiple priorities, customer requests, or business activities simultaneously. Experience communicating with internal and external stakeholders regarding business issues, order status, customer inquiries, or operational matters. Experience analyzing information, investigating issues, and coordinating resolution across multiple stakeholders. High school diploma, GED, or higher education credential. What Will Put You Ahead Three (3) or more years of experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related business operations. Experience supporting customers within a manufacturing, electronics, EMS, supply chain, logistics, or technology environment. Experience with SAP, Salesforce, or similar ERP/CRM platforms. Intermediate or advanced Excel skills, including data analysis, reporting, and spreadsheet management. Experience supporting new product introductions (NPI) or product launch activities. Experience managing customer portals and reviewing customer demand forecasts. Experience supporting global customers, subcontractors, or complex supply chain networks. Experience utilizing reporting, analytics, or process monitoring tools to identify risks and improve customer outcomes. Bachelor's degree in any field. Relocation: Relocation assistance is not available for this position. Work Authorization: Visa sponsorship is not available for this position. For this role, we anticipate paying $65,000 - $75,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #J-18808-Ljbffr