Inside Sales Manager

Inside Sales Manager – Amphenol CDI Responsible for training, directing, and developing inside sales representatives and customer service team members to ensure the financial success of the sales office. The role works collaboratively across departments—including production, engineering, and outside sales—to drive customer satisfaction, improve internal coordination, and support business growth. Responsibilities Lead, manage, and develop the Inside Sales and Customer Service team, creating a high-performance culture centered on customer satisfaction, continuous improvement, and revenue growth. Serve as the go-to authority for customer engagement—owning all aspects of customer communication, onboarding, issue resolution, and long‑term relationship management. Collaborate closely with Outside Sales, Marketing, Business Operations, and Sales Support to align strategies, support lead generation, and ensure a seamless customer experience. Coach, train, and mentor the inside sales force to improve product knowledge, sales techniques, and customer service effectiveness—fostering professional growth through individualized development plans. Establish and track performance metrics (KPIs) to monitor pipeline health, quote conversion, customer responsiveness, and overall departmental accountability. Maintain and grow a personal book of business while fulfilling leadership responsibilities across the inside sales function. Drive contract execution and onboarding processes, ensuring alignment between customer requirements, internal capabilities, and compliance standards through detailed coordination and process ownership. Develop and implement strategic sales plans and annual department budgets in collaboration with the Director of Sales, including staffing plans, compensation models, and capital expenditure needs. Manage sales forecasts and pipeline performance with accuracy, identifying trends, opportunities, and areas for improvement. Champion Amphenol CDI’s customer‑first culture—acting as a brand ambassador, promoting corporate values, and ensuring the team reflects our reputation in the marketplace. Ensure compliance with all internal quality standards, customer expectations, and government regulations. Travel occasionally for corporate meetings, trainings, or customer visits as needed. Qualifications BA/BS or equivalent. Five years of experience in a similar role, with professional selling experience in the electro‑mechanical components industry, preferably high‑value electronic connectors. Physical Demands Employee must sit for extended periods while operating a computer, frequently use hands to type, handle objects, and communicate verbally. May also need to stand, walk, reach, and occasionally lift objects weighing up to twenty (20) pounds. Reasonable accommodation will be provided in accordance with ADA regulations. Work Environment Flexible work environment where employees may work from home or other locations outside the office. Technology facilitates communication and collaboration among colleagues and clients. Export Compliance This position includes access or potential access to ITAR and EAR technical data. Candidates must qualify as U.S. Persons (Citizens or Permanent Residents). Travel Approximately 5‑10% of travel is expected. Salary Information Salary range is $120,000–$150,000 annually, with final offers based on responsibilities, experience, education, internal equity, and market conditions. Legal Statements Amphenol CDI is an equal opportunity employer. Employment is at‑will. The company reserves the right to modify, interpret, or apply this job description in any way desired. Requirements are subject to change to accommodate qualified disabled individuals. Amphenol CDI participates in the U.S. Department of Homeland Security E‑Verify program. #J-18808-Ljbffr