Operations Support Associate - 3rd Shift

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365. What’s in it for you: Compensation starting at $19.50/hour + $2.50 shift differential Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more Fast-paced, high-energy work environment Opportunity to develop logistics and transportation operations expertise Career advancement opportunities within one of the nation’s largest freight brokerage firms Collaborative team environment with hands-on training and development Certified Great Place to Work with 900+ lifetime workplace award wins What you will do: Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met Investigate disputes and operational issues, identify root causes and elevate concerns appropriately while maintaining objective and professional documentation Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment Maintain accurate shipment records and updates within TQL’s transportation management systems Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction What you need: Ability to work between 8pm – 8am Strong verbal and written communication skills with the ability to confidently handle high-pressure situations Excellent problem-solving, critical thinking and decision-making abilities Highly organized with strong attention to detail and the ability to manage competing priorities Self-motivated, dependable and able to work independently while collaborating across teams Professional, customer-focused mindset with sound judgment and a calm demeanour Ability to adapt quickly in a dynamic 24/7 operations environment Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. #J-18808-Ljbffr Total Quality Logistics