Cage Shift Supervisor

Job Title

Hours are 11:30 pm to 7:30 am

Job Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
• Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
• Responsible for direct supervision, scheduling and training of all cashiering functions.
• May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
• Assigns team members to appropriate locations, as necessary.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

Job Requirements

• Must have two (2) to three (3) years cashier experience.
• Must have one (1) year supervisory experience.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
• Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
• Knowledge of Microsoft Windows systems required.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
• Must possess strong leadership, interpersonal, customer relations and communications skills.
• Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.