Lead Program Manager

Lead Program Manager

USA - Sandy, UT

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department project teams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross-department, multi-discipline team to implement, deliver product vision, provide transparency and visibility with executive sponsors, and manage dependencies to remove roadblocks and ensure the teams' success.

How will you make an impact?

• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.

• The Program Manager executes the product vision through the project lifecycle to ensure program goals are met.

• Interface with teams across the enterprise to drive, plan, and implement assigned program objectives.

• Be the primary conduit for project status, direction, and escalations with Executive Management and sponsoring individuals

• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.

• Drive and lead the team's on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.

• Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.

• Coordinate release schedules, communicate, and drive releases onto each environment.

• Coordinate with Product Management for product launches and technical documentation.

• Other duties as assigned by the manager

Financial Responsibilities:

• Direct impact for bringing products and features into production on time and within budget to secure revenue.

• Ensures that specifications and projects are in line with the company's Compliance efforts.

• Ensures that development is according to the company's development standards and that products produce accurate reporting.

• Ensures expenditures are purchased, accounted for, and reported according to the Company's Purchasing, Travel, and Corporate Credit Card policies.

Have you got what it takes?

• Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience desired.

• Technical or industry certifications are preferred in addition to the desired education/experience.

• 5+ years of Program, Project, or Product Management experience using formal techniques and principles.

• 1+ years of demonstrated success defining and launching products.

• 2+ years of demonstrated experience writing software specifications.

• 2+ years of project leadership in a cross-functional environment.

• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.

• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.

• Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations.

• Experience working with and influencing cross-functional teams without formal authority.

• Working knowledge of and significant experience working in various project methodologies within a single program.

• Versatility with various management tools, including but not limited to: ServiceNow, Jira, Confluence, MSProject, Salesforce, and others.

• Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields.

You will have an advantage if you also have:

• Experience with systems and network infrastructure architecture design and implementation.

• Leadership of other Project Managers, Analysts, and project contributors.

• Experience working with object-oriented software development, web services, web development or other similar technical products.

• Previous working experience in a key software development lifecycle role.

• Understanding of standard engineering processes and software development methodologies.

• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master.

• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification.

What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.