Sportsbook Ticket Writer- Full Time (St. Louis MO)

Sportsbook Ticket Writer- Full Time (St. Louis MO) St Louis, MO, United States (On-site) Job Summary Welcome to the Empire! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. If you love interacting with the public and thrive in a fast‑paced work environment, read on. Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. How You Will Create the Extraordinary Provide a top tier level of customer service that encourages customers to come back repeatedly Ensure you adhere to all rules and regulations set forth by the company and gaming control board Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes or complaints and escalates to direct supervisor when needed Be a positive team member and collaborate with other team members and your leadership team Ensure that all necessary paperwork and documentation is filled out according to company policy and gaming control board standards Perform other duties as assigned What You Will Need Basic computer knowledge (Email, MS Excel, Internet, etc.) Minimum of 1 year cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21 years of age or older Pass a background check Obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary High level of customer service Flexible schedule: nights, weekends, and some holidays preferred Professional presentation Strong verbal and written communication skills Ability to perform simple math Additional Requirements Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able to write for extended periods of time. Must be able to twist, bend or reach without significant limitations Understanding and responsibility to adhere to all compliance requirements set by the company and Gaming Control Board. Pre‑employment background checks and drug testing are required for this role. Applicants may be subject to pre‑employment screenings prior to an offer, except where law requires it may occur after an offer. Equal Employment Opportunity Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations for individuals with disabilities or to accommodate pregnancy or religious beliefs as required by law. Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment