KOA Campground Front Desk Team Member

Position Overview

The KOA Front Desk Team Member is a customer‐facing role responsible for providing
exceptional guest service, supporting campground operations, and maintaining a clean,
organized, and welcoming environment. This position requires strong communication skills,
attention to detail, and the ability to work collaboratively with all campground departments.
This position requires a flexible schedule, including varying shifts must be able to work day, night, and
weekend hours.

Key Responsibilities

Guest Services & Sales
● Show clean, empty cabins and rental spaces to potential customers by walking them
to and from the rental areas.
● Complete all rental agreements, receipts, and related paperwork thoroughly and
accurately.
● Respond to guest inquiries in person, by phone, via K2 Messaging (campground
texting platform), and through email in a timely, friendly, and professional manner.
● Serve as the site liaison for the services and sales center, working collaboratively with
staff, managers, and other resources.

Cash Handling & Administrative Duties

● Collect all rent and payments, including accepting rent, posting receipts, and
reporting income to the supervisor as required.
● Perform entry‐level accounting tasks such as entering cash receipts, balancing cash
drawers, and preparing payments for third‐party contractors.

Office & Equipment Management

● Properly operate computers, printers, and other office equipment.
● Notify the supervisor promptly of any maintenance needs or supply shortages.
● Maintain the office, general store, and office restroom in a clean, organized, and
business‐like condition.
● Keep windows, doors, flooring, restrooms, and the surrounding exterior area clean
and orderly.
● Report any needed repairs to the Maintenance Team or supervisor.

Coordination With Other Departments

● Check in daily with the Maintenance and Housekeeping Teams regarding any issues
noticed during property security checks.
● Communicate effectively with all departments to support smooth campground
operations.

Safety & Security

● Immediately report any threats to the facility's security to local police authorities and
to the supervisor.
● Employees are expressly prohibited from taking any independent action in response
to a security threat beyond reporting it.

Qualifications

● Strong communication and customer service skills.
● Ability to operate computers and office equipment.
● Basic cash‐handling and entry‐level accounting skills.
● Ability to work collaboratively with multiple teams.
● Professional, friendly, and organized work style.