Desktop Engineer

1 week ago Be among the first 25 applicants Direct message the job poster from KTek Resourcing Senior Technical Recruiter at Ktek Resourcing ---Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise… Core Function The technology support specialist provides onsite IT support at a customer site (hospital environment) This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource Primary Responsibilities & Competencies

• Provide customer service support to both internal users, external customers, and vendors
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
• Maintains detailed and accurate records in workload management, asset management, and administrative applications
• Provides tier I and II support in all areas of the organizational service portfolio.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Accurately follows documentation and checklists to ensure efficiency and consistency.
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
• Self-directed once assigned work and functions with considerable independence.
• Shows an interest in learning more advanced aspects of the functional skills.
• Actively maintains a level of self-study related to technology and customer service.
• Able to communicate with the customer in non-technical terms so the users can understand

Qualifications

• Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation

Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting and Staffing and Recruiting Referrals increase your chances of interviewing at KTek Resourcing by 2x Get notified about new Desktop Engineer jobs in Madisonville, KY . Madisonville, KY $20.00-$22.00 2 weeks ago L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services Madisonville, KY $49.00-$49.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr KTek Resourcing