Service Advisor - Mercedes-Benz of Richmond

Service Advisor – Mercedes-Benz of Richmond

Location: Richmond, VA

Position Type: Full-Time

Department: Service

About Us:

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.

What You’ll Do:

Serve as the primary point of contact for customers during the service process

Accurately document customer concerns and vehicle issues

Provide clear explanations of recommended services and repair timelines

Coordinate with technicians to ensure timely and high-quality service delivery

Maintain communication with customers throughout the repair process

Ensure customer satisfaction and build long-term relationships

What We’re Looking For:

Strong interpersonal and communication skills

Ability to multitask and thrive in a fast-paced environment

Prior experience in automotive service or customer service preferred

Working knowledge of vehicle systems and dealership operations a plus

Professional demeanor and a commitment to excellence

Valid driver’s license and clean driving record

What We Offer:

Competitive compensation with performance incentives

Comprehensive benefits package (medical, dental, 401(k), etc.)

Paid training and career development opportunities

Employee discounts on vehicles, parts, and services

A supportive team environment and the prestige of working with a luxury brand

Ready to elevate the service experience for Mercedes-Benz owners?

Apply today and become part of a team that values professionalism, precision, and customer care.

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$55,000 - $100,000 a year

This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it.

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