Loan Servicing Associate

Job Description

Job Description

What the Role Involves

Town & Country Credit Union is seeking a detail-oriented, motivated Loan Servicing Associate to join our collaborative lending team. If you're someone who thrives in a fast-paced environment, has a passion for precision, and enjoys working behind the scenes to make loans happen-this role is for you!

What You'll Do:

As a Loan Servicing Associate, you'll work closely with Loan Officers, Credit Analysts, Underwriters, and Business Loan Assistants to ensure accurate and efficient processing of loan documentation. From verifying loan applications to administering loan-related programs, you'll play a key role in supporting our members through every step of the loan process.

Key Responsibilities:

• Ensure loan applications and closing documents are complete, accurate, and compliant with regulatory requirements and TCCU guidelines.
• Identify and correct errors or missing information in loan files.
• Review and calculate interest, principal, and payment data using financial tools.
• Support various loan-related product programs (e.g., credit life/disability insurance, force-placed insurance).
• Collaborate cross-functionally to move loan documentation smoothly through the approval process.
• Communicate clearly and professionally with team members and departments to meet deadlines and maintain a high level of service.
• Build positive relationships with members by providing timely and courteous support.

What We're Looking For

Our ideal candidate has:

• A two-year degree or equivalent experience
• Strong attention to detail with excellent organizational and analytical skills.
• Proficiency in Microsoft Office and ability to learn financial systems quickly.
• Outstanding written and verbal communication skills.
• Ability to work independently and within a team in a deadline-driven environment.
• Commitment to delivering exceptional member service.

Why Town & Country Credit Union?

We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.

We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:

1. Competitive pay
2. Paid holidays
3. Generous paid time off
4. "Dress for your day" dress code
5. Health, dental, and vision insurance
6. Life and disability insurance
7. Flexible spending accounts
8. 401(k) with employer contributions
9. Paid volunteer time
10. Tuition reimbursement
11. YMCA Corporate Membership Discount or Lifestyle Spending Account

If you're ready to play a pivotal role in keeping our Credit Union compliant, proactive, and informed-we'd love to hear from you.

Town & Country Credit Union is an Equal Opportunity Employer.