Program Director

Associate Program DirectorHouston, Texas, United StatesJob SummaryThe Associate Program Director role is an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. This role requires up to 50% travel to client sites.Your Day-to-DayBuild strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomesAchieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for allUnderstand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teamsManage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needsManage client expectations, risks and project issues. Triage client escalation while working with internal teams.Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budgetConduct and implement a balanced scope and change request processCollaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client's needsWork closely with our global product management teamHelp to build and improve the implementation, training methodologies and the tools needed future implementationsManage deliverables to achieve project and client goals; will be assigned 5-10 projects at any timeBe eager to learn and keep up to date on HighRadius products, capabilities, and new featuresTravel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)What You'll Need to be SuccessfulEducation: Bachelor's degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.Experience: 6-10+ years in software, consulting, professional services, or delivery management.Domain Knowledge: Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.Tech Stack: Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.Core Skills: Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.Soft Skills: Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.Execution: Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.What You'll GainPerformance-based accelerators and variable payCompetitive benefits, 401k matching plan, and wellness resourcesOpportunity to earn stock options for top-performersPaid parental leavePaid company & flex holidaysTravelZINGy environment: quarterly events, team outings, and MORE!