Collections Specialist

Role: Collections Specialist

Location: Indianapolis, IN, 46240 (Hybrid - 2 days office & 3 days work from home)


Job Type: Full Time / Permanent Role


Skills: 1-3 years of experience in collections or related customer service roles, preferably in a financial or credit environment, collection software, and Microsoft Office Suite, debt collection laws, regulations, and compliance requirements.


Note: After training, there are different schedules, Mon-Fri: 8am-5pm, 10am-7pm, 12pm-9pm. Managers will assign the shift based on business needs.

What's in it for you?

• Tremendous career advancement opportunities!
• Fitness Centers/Gym Subsidies and fitness trackers!
• Health and wellness programs!
• 401k company match!
• Employee stock purchase plan!
• Basic life insurance!
• Very generous PTO plus 14 paid holidays!
• PTO for volunteer work you are passionate about!
• Comprehensive benefits package with dental and vision!
• Pet Insurance!
• Flexible spending accounts!
• New Parents get 12 weeks of 100% PTO, for birth or adoption!
• Tuition reimbursement!

If that's you, let's talk!



What you will be doing:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Experience you will need:

• Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
• Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Reliable, with the ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Must be able to obtain required license for collecting upon placement.
• High school diploma or equivalent; some college coursework in business or related fields is preferred.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.