Technical Support Advisor

Virtual Vocations Inc

As a remote Technical Support Advisor, the successful candidate will manage the localization, diagnosis, and resolution of complex technical issues for clients while adhering to team SLAs and KPMs. Key responsibilities Triage, troubleshoot, and escalate complex client support issues to Technical Support Engineering teams within agreed-upon SLAs Deliver exceptional customer service and technical support to clients, enhancing their experience with the platform Maintain and improve internal product documentation while becoming an expert in Ada's product offerings Required qualifications Experience using Postman or CURL for technical support tasks Familiarity with web applications and tools such as Jira, Zendesk, and Salesforce Working knowledge of Application Programming Interfaces (APIs) Proven ability to manage service requests and maintain an organized backlog Analytical and methodical approach to troubleshooting technical issues

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Vacancy posted 2 days ago

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