Quality Claims Administrator Assistant

Quality Claims Administrator Assistant

The Quality Claims Administrator Assistant plays a critical role in managing and processing claims related to product quality issues within the organization. This position ensures that all claims are accurately documented, investigated, and resolved in a timely manner to maintain customer satisfaction and uphold company standards. The role involves close collaboration with quality assurance, customer service, and supply chain teams to identify root causes and implement corrective actions. The Quality Claims Administrator Assistant also monitors claim trends and generates reports to support continuous improvement initiatives. Ultimately, this position contributes to minimizing product defects and enhancing overall product quality through effective claims management.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in business, quality management, or related field preferred.
• Experience in claims administration, quality assurance, or customer service roles.
• Proficiency with claims management or quality tracking software.
• Strong organizational and documentation skills.
• Excellent communication skills, both written and verbal.

Preferred Qualifications:

• Experience working in manufacturing, supply chain, or product quality environments.
• Familiarity with regulatory standards relevant to product quality and claims.
• Advanced proficiency in data analysis tools such as Excel or business intelligence software.
• Demonstrated ability to lead or contribute to continuous improvement projects.

Responsibilities:

• Receive, review, and process quality claims submitted by customers or internal departments.
• Coordinate investigations into product quality issues by gathering relevant data and liaising with cross-functional teams.
• Document findings and resolutions accurately in the claims management system.
• Communicate claim status updates and resolutions to customers and internal stakeholders promptly.
• Analyze claim data to identify patterns or recurring issues and recommend corrective actions.
• Support the development and implementation of quality improvement initiatives based on claim insights.
• Ensure compliance with company policies and regulatory requirements related to claims handling.
• Prepare regular reports on claim volumes, outcomes, and trends for management review.

Bentley Mills is an Equal Opportunity/Affirmative Action Employer. Bentley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.