Housekeeping House Attendant (PM)

Position Overview Housekeeping House Attendant is responsible for stocking linen closets throughout the hotel and assisting Room Attendants. Hourly Wage: $18.32. Benefits include employee discounts on thousands of hotels, a complimentary meal in the associate cafeteria during your shift, free parking, paid sick time (MN Earned Sick and Safe Time). At the end of 30 days of service, full benefits package is available to full‑time employees, including health, dental, vision, short & long term disability, and employer‑paid HSA contribution. 401(k) retirement plan, 90 days paid vacation time, 8 paid holidays, paid bereavement, and, after one year, paid floating holidays. Key Responsibilities Perform all shift checklist responsibilities & reporting requirements. Be familiar with property, departments, hours of operation and services of the hotel. Answer basic Housekeeping related questions. Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas. Properly maintain hotel keys and electronic cards (key control). Clean and stock linen closets. Vacuum hallways, including baseboards. Turn in all lost and found items in accordance with lost and found procedures. Maintain a clean and organized work area; dust light fixtures; pick up dirty linen from housekeeping closets and throw down the chute. Strip rooms when needed and assist in ‘pick up’ of dirty linen. Sort terry and linen into laundry carts after coming down the linen chute. Put away supplies when received. Ensure all trash from guest room floors is placed in dumpsters. Run items to guest rooms, room attendants and supervisor. Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs. Participate in all departmental meetings. Carpet clean guest rooms and hallways when needed. Participate in required training programs. Report any damage, hazard repairs to your immediate supervisor. Help keep stock levels at par and maintain cleanliness of linen closets on floors. Clean elevator tracks on all guest elevators. Perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists. Familiar with frequently used Standard Operations Procedures and knowledge of how to operate all Housekeeping Equipment. Must be able to recognize situations that require immediate supervisory attention. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Give personal attention, take personal responsibility, and use teamwork when providing guest service. Listen, apologize with empathy, find a solution, and follow through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties required to provide the service brand behavior and genuine hospitality. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest. Requirements Minimum of one year hospitality experience in housekeeping. Follow instructions and communicate effectively. Works well independently or as part of a team. Strong attention to detail. Commitment to exceptional guest service. Willing to work a flexible schedule including evenings, weekends and holidays. Adheres to the policies and procedures of the hotel. Physical Demands Required to stand, sit, and walk for extended periods of time. Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. Use of manual dexterity of common office equipment such as computers, printers, phones, etc. Additional Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. Equal Opportunity Statement Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability, veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify. #J-18808-Ljbffr