Senior Mortgage Loan Officer

General Function Performs a wide range of duties relating to the origination of residential 1st mortgage loans. Meets standards and objectives defined by management for mortgage loan sales and One Bank partnership objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. Works in conjunction with sales leadership to develop assigned Mortgage Loan Consultant while educating said Mortgage Loan Consultant on all aspects of the mortgage loan business. (Senior MLO must be aligned with Mortgage Loan Consultant to have Senior designation.). Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties and Responsibilities Develop sustainable and consistent referral relationships (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company’s policies and procedures, available loan products, processing procedures, and underwriting and general departmental guidelines. Completes all required training on time. Works with senior leadership to develop coach and train assigned Mortgage Loan Advisor on behaviors and activities required to development and sustain internal and external referral sources. Works with senior leadership to educate Mortgage Loan Advisor on all aspects and components of the mortgage loan originator position. This would include, but not limited to, agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures. Work with senior leadership to help Mortgage Loan Advisor master skillset required to facilitate the loan from origination through closing. Follow defined protocol for escalation exceptions. Take applications by completing URLA on laptop. Utilize available technology and support for communication and access of daily rates, applicant credit reports, origination of loan files and uploading of files to operations to the fullest. Collect appropriate documentation from applicant(s) and deliver loan package in the time frames set by management. Manage pipeline for all originated loans through closing and complete required management reports. Communicate with branches and/or applicants of providing timely updates and status reports. Maintain high levels of customer service while managing each applicant’s and Fifth Third expectations. Attend and participate in all Mortgage and Consumer Lending sales meetings, calls and training as required by management. Collect application fees on loan applications per policy. Participate in One Bank making appropriate referrals to other lines of business. Minimum Knowledge and Skills Required High school diploma or equivalent mandatory. Four-year college degree preferred. 3-5 years of origination experience at Fifth Third, or similar institution preferred. Top 25% in closed loan production or units in the prior calendar year preferred in addition to a proven track record of exceptional performance such as top tier score-card performance. Consistently demonstrates advanced proficiency and adoption of Total Expert and other origination/lead generation systems. Knowledge of conventional and/or government lending guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Demonstrated organizational skills. Strong written and verbal communications skills. Demonstrated teamwork and customer service skills with a passion for helping to develop and train entry level talent. Proven computer skills. Basic sales technique skills. Strong desire to excel in a competitive environment. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Senior Mortgage Loan Officer At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. Location – Troy, Ohio 45373 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr