HR Shared Services Systems Specialist

LanceSoft

Intake SummaryRole OverviewReason for Opening: New headcount; expanding team.Hours: 40 hours/week, 9AM-5PM / No weekend work.ResponsibilitiesMonitor and assign tickets in ServiceNow queue throughout the day.Handle system side of onboarding—data processing, troubleshooting, ensuring timely hiring.Analyze data, identify trends, and manage high-priority tickets.Support onboarding operations; ensure accuracy and efficiency in new hire data processing.Candidate ProfileExperience: 5+ years in HR Shared Services/People Operations. Education: Bachelor's degree minimum.Top SkillsAttention to detail and time sensitivity.Strong communication and customer service.Excel proficiency (Pivot Tables, VLOOKUP) and ability to present data in PowerPoint.Preferred ToolsServiceNow (highly preferred); Open to similar systemsSuccessFactors or other HRIS systemsPower BI (nice-to-have) but might be overqualified with this experienceSoft SkillsCollaborative, inquisitive, team-oriented, proactive.Not a fit: TA coordinators; needs shared services background.Interview ProcessRound 1: Hiring Manager (30 mins)Round 2: Two team members (45 mins)

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Vacancy posted 4 days ago

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