Field Service Technician

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑class customer experiences and strive for advanced technical skills, we want to talk to you. Modern Packaging s excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best. We’re looking for a motivated technician based in the Midwestern or Western United States who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers with operations across Minnesota, Iowa, Kansas, Arkansas, Missouri, Texas, Oklahoma, and Louisiana. If you enjoy hands‑on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit. Responsibilities Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management Train customer personnel during installation, commissioning, and maintenance activities While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests Maintain flexibility to adapt to diverse work environments and resolve issues quickly Benefits There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative, and pride ourselves in being a company where people are happy and choose to build a career. We provide comprehensive medical, dental and vision programs, life and disability insurance, paid time off, a retirement savings plan with company match, and a wellness program. There is no waiting period for benefits—you are eligible on your first day of employment. Base Salary Range: $28.00 – 37.00 an hour. Potential short‑term incentive opportunities may also be available. Qualifications Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large‑scale industrial equipment High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred) Proficient in Microsoft Office with strong organizational, time management, and problem‑solving skills to manage schedules, paperwork, and technical issues effectively Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management Self‑motivated and adaptable, able to work independently while maintaining a positive, professional attitude Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada) EEO and Disability Statement ProMach is an Equal Opportunity Employer. ProMach uses E-Verify to verify employment eligibility of all new hires to work in the United States. ProMach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr ProMach