Manager, E-Commerce Operations

E-Commerce Operations Manager Universal Music Group is seeking an E‑Commerce Operations Manager to work across our clients’ stores to ensure best‑in‑class e‑commerce services are provided to all customers. Responsibilities Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores. Support D2C department with the completion of ad‑hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch. Work closely with warehouse partners, to streamline communication and drive process and quality. Serve as an advocate for the consumer experience from time of project ideation to post‑sale engagement. Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks. Produce and distribute frequent receiving, shipping, and inventory reports, including troubleshooting and resolving issues. Manual review, reporting and resolution of unfulfilled orders in the order management systems. Constantly collaborate and communicate across various e‑commerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams. Available outside of business hours as needed for high‑security campaign announcement support. Qualifications Preferred Bachelor’s degree in Business, Supply Chain, or a related field. Supply Chain, e‑commerce or Software Quality Assurance experience. 2‑5 years experience working in e‑commerce. Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities. A self‑starter who is keen to identify opportunities for operational improvement and process documentation. Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc). Knowledge of Shopify a plus. Excellent verbal and written communication skills, with the ability to adjust as needed. Adept at working in a fast‑paced environment and successfully juggling multiple projects and tasks with tight deadlines. Extremely detail‑oriented and highly organized. Trustworthy with sensitive information. Benefits Comprehensive medical, dental, and vision coverage. 100% coverage for out‑patient in‑network mental health services. Fertility coverage for eligible medical plan participants. Well‑being reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year). Student Loan Repayment Assistance and Tuition Reimbursement. 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution. Flexible Paid Time Off (PTO) for exempt employees. 3‑weeks PTO for non‑exempt employees. 2‑weeks paid Winter Break. 10 Company Holidays (including Juneteenth and Well‑being Day). Summer Fridays (between Memorial Day and Labor Day). Generous paid parental leave for every type of parent. Disclaimer This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer. We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E‑Verify in California and NewYork, and cannot support employment of candidates whose employer must enroll in E‑Verify, for example candidates on STEM‑OPT. For more information, please click on the following links.E‑Verify Participation Poster: English / Spanish.E‑Verify Right to Work Poster: English | Spanish.Job Category: Manufacturing, Logistics & Supply Chain. #J-18808-Ljbffr 600 UMG Recordings Inc