Customer Reimbursements and Accounts Receivable Manager

Customer Reimbursements And Accounts Receivable Manager

The Customer Reimbursements and Accounts Receivable Manager is responsible for ensuring timely and accurate funding payments are issued according to customer contractual timelines and stipulations. Additionally, the role is responsible for overseeing end-to-end accounts receivable operations, driving cash collection performance, reducing financial risk, and ensuring compliance with company policies and controls. The Reimbursements and AR Lead serves as a subject matter expert in customer contractual funding payments, collections, dispute management, cash application, account reconciliation, and receivables management. This role would be dedicated to key accounts in the Coca-Cola Foodservice Organization within the Order-To-Cash organization.

Key Responsibilities

• Execution of customer contracts, specifically Coca-Cola's funding obligations to the customer and franchisees
• Lead point of contact for sales team inquiries related to funding and reimbursement scorecards
• Provides ad hoc analysis of funding as needed for sales/customer/finance inquiries
• Lead day-to-day AR operations, including collections, cash application, dispute resolution, deductions management, and account reconciliations.
• Monitors AR aging and other risks to the business from an AR perspective.
• Monitors portfolio performance, aging trends, delinquency risks, and collection effectiveness.
• Drives timely resolution of customer disputes and past due balances.
• Supports bad debt review processes and identifies potential credit risks.

Financial Performance & Working Capital

• Drives improvements in reimbursement cycle accuracy, current AR performance, and cash flow.
• Analyzes customer payment behavior and identifies trends impacting working capital.
• Develops and monitors key performance indicators and operational dashboards.
• Provides forecasting input related to collections and receivables performance.

Cross-Functional Partnership

• Partners with Sales, Commercial, Finance, Customer Service, and external customers to resolve complex issues.
• Builds strong relationships with key stakeholders to support business objectives.
• Coordinates activities with outsourced service providers and shared service partners.

Compliance & Controls

• Ensures compliance with company policies, accounting standards, SOX requirements, and internal controls.
• Supports audit activities and remediation efforts.
• Maintains proper documentation and controls related to receivables processes and customer accounts.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in Reimbursements, Accounts Receivable, Credit & Collections, Billing, Finance Operations, or Order-to-Cash processes.
• Experience leading teams and managing complex customer portfolios.
• Strong understanding of collections, dispute management, deductions, cash application, and account reconciliation.
• Experience with ERP platforms (SAP preferred) and reporting tools such as Power BI.

Success Criteria

• Strong analytical and financial acumen.
• Leadership and people development capability.
• Stakeholder management and influencing skills.
• Process improvement and change management expertise.
• Customer-focused mindset.
• Excellent communication and problem-solving abilities.
• Successful customer team and finance partnership collaboration.

What We'll Do for You

• Drive visibility and impact in operational finance tightly connected to customer performance and strategic partnerships.
• Provide access to cutting-edge financial systems, automation initiatives, and advanced analytics tools.
• Offer growth opportunities through exposure to O2C transformation and cross-functional projects in one of Coca-Cola's largest operating regions.
• Foster a culture that rewards collaboration, innovation, and continuous improvement in financial operations.

Location: Atlanta, GA

Work Model: Hybrid (3 days onsite / 2 days remote)

Pay Range: United States: 103,000 - 119,000 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage: 15

Location(s): United States of America

City/Cities: Atlanta

Travel Required: 00% - 25%

Relocation Provided: No

Job Posting End Date: October 7, 2026

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.