Operations Lead, Technical Support
VirtualVocations
To support the Grid Automation NAM Customer Technical Support team, the full-time Operations Lead, Technical Support will manage the operational infrastructure, focusing on process design, KPI reporting, and systems coordination in a remote environment. Key Responsibilities: Document and standardize case management workflows across product lines while identifying and resolving process gaps Develop and maintain standard operating procedures (SOPs) and dashboards for KPI reporting, ensuring data consistency and accessibility Act as the primary operational liaison between Customer Technical Support and adjacent functions, representing operational needs in cross-functional discussions Required Qualifications: Bachelor's degree in Business, Operations, or a related field, or equivalent education and work experience Minimum of 5 years of experience in an operations, process, or data coordination role within a technical support or services environment Strong data and reporting skills, with proficiency in Salesforce and familiarity with SAP Experience with contact center platforms such as AWS Connect or equivalent Proven ability to work across functions and influence without authority
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Operations Lead, Technical Support in Phoenix, AZ vacancy
- ...Phoenix, Arizona to ensure reliable service operations while focusing on safety and efficiency. You... ...oversee a team, plan and conduct audits, and support business development initiatives. The role demands strong technical expertise in water treatment and a minimum of...Suggested
- ...Vanguard Group in Scottsdale, Arizona, is seeking a Facilities Management Lead to recommend and plan the maintenance and renovation of organizational facilities. This role involves serving as an operational lead, managing budgets, and working closely with vendors and...Suggested
- ...At Chick-fil-A, the Operations Lead role is more than just a job; it is an opportunity to lead with purpose and drive excellence in customer... .... Position Type: Full-time and Part-time What We Offer to Support You! FLEXIBILITY TO THRIVE We understand that you want a job...SuggestedFull timePart timeLive outImmediate startFlexible hoursShift workWeekend workAfternoon shiftEarly shift
Workstream
Phoenix, AZ3 days ago - ...Operations Lead (Part-Time) Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for... ...Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that...SuggestedPart timeFlexible hoursShift workNight shift
At Home Stores LLC
Phoenix, AZ3 days ago - ...A leading therapy provider in Scottsdale, Arizona, is seeking an Operations Manager for its in-home services. In this dynamic role, you will ensure that operations run... ...include coordinating staff assignments, supporting clinical teams, and maintaining compliance. The...Suggested
The Treetop ABA
Scottsdale, AZ4 days ago $55k - $67.5k
...A leading ABA service provider in Arizona is seeking an Operations Manager to oversee in-home services. This role connects operations with service delivery and... ...coordinating schedules, troubleshooting issues, and supporting staff. Ideal candidates will possess strong...The Treetop ABA
Phoenix, AZ4 days ago- ...A leading logistics company in Phoenix, Arizona, is seeking a Dispatch Manager to oversee dispatch operations. This leadership position involves managing a team, ensuring efficient load planning, and improving operational performance. Suitable candidates should have over...
Agro Trans Solutions
Phoenix, AZ4 days ago - ...Barry's Iberia in Scottsdale, Arizona is seeking a Client Operations Lead to support studio sales and operations. You'll ensure exceptional client experiences while maintaining high standards of hospitality. This role requires strong communication skills and a friendly...Shift work
Barry's Iberia
Scottsdale, AZ3 days ago - ...A leading fitness studio in Scottsdale is seeking a Client Operations Lead to ensure a high-quality client experience. In this role, you will support studio operations, maintain cleanliness, and deliver exceptional service. The ideal candidate will have strong hospitality...Shift work
Barry's
Scottsdale, AZ3 days ago - A major educational institution in Phoenix, AZ is seeking a Student Worker - Internal Operations Project Lead. The role involves managing projects, supporting communication across teams, and ensuring effective donor stewardship. Applicants must be enrolled as full-time...Minimum wageFull timePart time
- Clear Channel Outdoor Holdings, Inc. is seeking an Operations Project Manager in Phoenix, AZ. The role involves collaborating with Corporate and Regional leadership to drive and track Operations and Safety initiatives. The ideal candidate will have at least 5 years of...Remote work
- Compactor Rentals of America is seeking a motivated individual to lead strategic initiatives across Sales, Operations, and Finance. This role includes improving contract and revenue optimization while analyzing sales territory performance. The ideal candidate possesses...Contract work
$31 - $41 per hour
Freeport McMoRan Inc. is seeking a Process Operations Technician at their Morenci operations in Arizona. In this role, you will provide support for daily operation plans, conduct safety audits, and assist in troubleshooting process performance issues. The position requires...Hourly pay$110k - $140k
...technicians around the U.S. and Canada. Job Summary The Business Operations Lead is a hybrid strategic and tactical powerhouse leader within... ...bridge the gap between high-level leadership strategy and technical execution. This role is responsible for both designing the macro...Full timeTemporary workLocal areaRemote workFlexible hoursProgram Productions , Inc.
Phoenix, AZ1 day ago- ...experience, a High School Diploma, and active Secret clearance. The job entails providing technical support and performing various responsibilities related to network operations. Comprehensive benefits and educational assistance are included for eligible full-time employees...Full time
- ...Night Operations Team Lead The Night Operations Team Lead strives to meet store and night operation team goals ordering, stocking and merchandising products for general department shelves, displays and merchandisers. A Night Operations Team Lead is a responsible...Weekly payPart timeNight shift
- ...plant expansion primarily for conventional generation. Provide technical support for client projects including project planning and... ...modification projects. High level communication skills to better lead and serve client and community stakeholders for projects. Minimum...Contract workWork at officeFlexible hours
Black & Veatch
Phoenix, AZ3 days ago $146.3k - $306.4k
...Role Overview As Director of Operations, Critical Infrastructure , you will lead the safe, reliable, and... ...building infrastructure systems supporting OCI data center campuses. This role... ...Manager, along with their supporting technical teams. The Director is responsible...Temporary workFor contractorsWork at officeFlexible hoursOracle
Phoenix, AZ2 days ago- Student Worker - Internal Operations Project Lead (FWS/NFWS) page is loaded## Student Worker - Internal Operations Project Lead (FWS/NFWS)locations... ...our team operates efficiently and effectively. This role supports donor stewardship, internal operations, and cross-...Full time
- Dormont Manufacturing Co is looking for an Operations Project Manager in Phoenix, AZ. This role involves collaborating with Corporate and Regional leadership to drive and track Corporate Operations and Safety initiatives effectively. The ideal candidate should have 5+...
- ...Phoenix, Arizona is looking for a supervisor for its production client contracting drafting team. This role involves overseeing daily operations, coaching direct reports, and managing client expectations while ensuring high-quality service delivery. The ideal candidate has...Full time
- Norsk Hydro is seeking an experienced operator for their press operation in Phoenix, AZ. The role focuses on promoting safety and performance among press crews, offering training and oversight to ensure all safety protocols are met. The ideal candidate will have at least...Permanent employment
- PROformance OM in Phoenix, Arizona, is seeking an Operations Manager to oversee daily operations in fulfillment and kitchen operations. The ideal candidate will manage a team, ensure compliance with company policies, and enhance operational efficiency. Qualifications include...Work at office
- A leading data center provider in Phoenix is seeking a Campus Operations Manager to oversee facility operations and customer service. The role involves managing local... ...in this role. Travel may be required to support business needs. #J-18808-Ljbffr Compass DatacentersLocal area
- Reset Mind & Body in Scottsdale is seeking a Studio Manager to oversee daily operations and lead a high-performing team. This position requires a strong focus on achieving revenue goals while delivering a premium member experience. The ideal candidate will have a background...
- Insight Global is looking for a CMMS Operations Lead based in Phoenix, Arizona. The role involves leading the implementation and optimization of the maintenance management system, focusing on enhancing asset reliability and uptime. Key responsibilities include overseeing...
- ...looking for a Senior Associate, Fleet, to oversee and manage fleet operations across Arizona and New Mexico. The role involves ensuring... ...and compliance, coordinating maintenance and inspections, and supporting the drivers. The ideal candidate should have at least 4 years...
- ...an excellent customer experience. Key responsibilities include recruiting, hiring, and developing teams, implementing effective operational strategies, and ensuring compliance with standards. As a candidate, you should have 1-3 years of retail management experience, strong...
- Trellus is hiring a Yard Operations Lead in Phoenix to manage daily operations at our logistics yard. The role includes ensuring safety compliance, providing exceptional customer service, and maintaining efficient operations. Ideal candidates will have a high school diploma...Part timeFlexible hours
- A service contracts provider in Scottsdale is seeking an experienced Operations Supervisor to lead a team focused on business intake processes like contract processing and cancellations. This full-time role entails overseeing operational efficiency and ensuring departmental...Full timeContract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Lead, Technical Support. Be the first to apply!
Related searches
- operations lead Phoenix, AZ
- network operations center team lead Phoenix, AZ
- operations leader Phoenix, AZ
- business operations intern Phoenix, AZ
- middle office operations Phoenix, AZ
- vice president hotel operations Phoenix, AZ
- vice president manufacturing operations Phoenix, AZ
- senior vice president of operations Phoenix, AZ
- vice president technical operations Phoenix, AZ
- ticketing consultant - operations Phoenix, AZ