Onsite Technician

OVERVIEW CCS is looking for a Level 1 Desktop Support Technician to join our onsite team at one of our K12 clients. The Onsite Technician ensures technology is a seamless tool for educators and students, minimizing downtime in the classroom. A technician must be comfortable working in a school with students, teachers and administrators as the sole troubleshooter or as part of a collaborative technical team. The technician is primarily responsible for installing, integrating, and troubleshooting Chromebooks, laptops, desktops, audio visual equipment, and printers in an educational environment. In addition, the right candidate must have strong fundamentals in networking, active directory, desktop configuration and support. What You’ll Do: Address tickets in the ticketing system. Record and maintain inventory of assets. Support the staff and educational needs of the school building(s). Support Windows workstations. Install and provide immediate support for classroom technology, including projectors, document cameras, and interactive whiteboards/displays. Contribute to shared Knowledge Base to improve team response times. Prioritize daily activities including tickets and administration requests. Perform other job-related duties as assigned. What You Bring: 1-3 years of technical experience, deskside preferred. 2+ years of customer service experience. Patience and the ability to explain technical concepts to non-technical staff. Ability to work in a high-activity environment with frequent interruptions. Strong understanding of Windows OS & Chrome OS. Prior experience with a ticketing system. CompTIA A+ Certification preferred Able to lift 50+ pounds. CCS Offers: Medical and dental plans Company paid vision and short and long term disability plans Flexible spending programs including Healthcare, Dependent Care, Transit and Parking 401K with employer match Onsite fitness center (or gym membership reimbursement for client or satellite based employees) Paid holidays and vacation Technical certification gift card rewards program EEO Statement: Custom Computer Specialists is an Affinitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co