Systems Analyst

Systems Analyst

The Systems Analyst is a foundational member of Meriplex's Technical Assistance Center and reports to a TAC Manager. In this role, you'll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You'll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

Be the first point of contact for end users, delivering friendly, professional, and timely support

Troubleshoot common desktop, OS, email, printing, and connectivity issues

Support customer-specific applications using documented procedures

Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)

Navigate Active Directory to create, modify, and disable user accounts and groups

Provide basic Microsoft 365 and Azure support

Perform first-level triage for virtual server and system issues

Accurately document work and manage tickets using established workflows

Follow SOPs while knowing when to escalate issues appropriately

Build trust with end users by setting clear expectations and following through

Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly

Solid Tier 1 / Tier 1.5 technical foundation

Basic understanding of:

Microsoft 365

Active Directory

TCP/IP and networking fundamentals

Command line and OS troubleshooting

Ability to communicate effectively with both technical and non-technical users

Comfortable working in a ticket-driven environment and managing priorities

Team-oriented, dependable, and respectful in all interactions

Prior MSP or service desk experience (highly encouraged)

A+, Network+, and/or Server+ certifications

Basic Microsoft 365 or Azure certifications

Familiarity with ITIL concepts

Strong written and verbal communication skills

Supportive team environment with clear processes

Exposure to a variety of technologies and real-world client environments

Opportunity to grow beyond Tier 1 as your skills develop

A company that values both technical ability and how you treat people

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $60,000 - $80,000

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.