Intake Coordinator - SW Behavioral Health

Behavioral Health Ur/Intake Coordinator

The Behavioral Health UR/Intake Coordinator is a member of the interdisciplinary team who attends and participates in treatment planning and in all staff meetings. The UR/Intake Coordinator answers intake calls and determines the disposition of the patient according to the clinical criteria and directs the caller to the appropriate services. The Behavioral Health UR/Intake Coordinator performs face-to-face assessments in the ED, the Behavioral Health Center, and nursing homes, establishes clinical criteria, obtains insurance pre-certification and facilitates transfer to SWBHC, or other facility or out-patient services as determined by the physician. The Behavioral Health UR/Intake Coordinator is responsible for obtaining authorizations for admission and continued stay for assigned patients. Must possess ability to effectively screen. Must have knowledge of EMTALA, JCAHO and CMS standards and the ability to follow oral and written instructions.

Service Excellence:

Participates in the Hospital's Service Excellence Program designed to improve patient care, employee and physician satisfaction. Participation includes knowledge of HCAHPS (Hospital Consumer Assessment of Healthcare Systems and Providers, which measures patient's perceptions of care received and Core Measure Set, which measures performance of patients', care based on medical research.

Tasks:

Assessment and documentation of patients for possible admission to the behavioral health center

Obtaining insurance authorization for inpatient admissions

Documentation in APS Careconnections Program

Reviewing and reporting clinical information to the patient's insurance company for continued stay authorizations

Communicating between other hospital departments and on site physicians during any psychiatric consults

Making appropriate referrals for assessed patients that do not meet admission criteria

Communicating the appropriate procedures to potential patients during inquiry calls

Promotes customer service (Patients, Families, Visitors, Employees, Physicians)

Other duties as assigned

Apply physical intervention techniques as a last resort to prevent harm to patients and/or staff

Skills:

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Time Management: Managing one's own time

Service Orientation: Actively looking for ways to help people

Monitoring: Monitoring/Assessing performance of yourself, other individuals or organizations to make improvements or take corrective action

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do

Instructing: Teaching others how to do something

Teamwork: Employee working collaboratively

Equipment Listing:

1. Computer

2. Fax Machine

3. Copier

4. Telephone System

5. AED

6. Shredder

License/Certification/Registration:

BLS within first week of hire

First Aid within 30 days of hire

MAB within 30 days of hire

Education:

Associate or Bachelor Degree or 3 years MHT experience

Experience:

Previous experience in Intake and/or UR is preferred.