Community Manager New Acton Courtyard - Berkeley, CA

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life by delivering excellence in customer service and championing our workforce. The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being for residents and associates, in line with the goals and objectives of the company and community owners. Qualifications 5-7 years of experience in the property management industry 2+ years of experience as a community/property manager Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation Proven effective and efficient leadership experience Knowledge of LIHTC and Tax Credit qualifications required Strong interpersonal, verbal, and written communication skills Capacity to interact effectively with senior executives Ability to work well under time and other constraints Professional presentation and appearance Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life cycle—from move-in to move-out Implement a system for providing all necessary services to residents, including immediate acknowledgment and prompt action to correct complaints Advocate for residents by effectively communicating concerns to senior leadership Serve as a resource center for residents on issues affecting community living Responsible for all resident events and retention programs Refer residents to appropriate services and agencies that offer assistance Maintain a secure, confidential file for each resident Monitor financial health of the community by regularly reviewing the budget Produce financial growth through marketing and leasing of units and other revenue streams Manage budgets, rent rolls, projections, and occupancy goals Implement a system to achieve 0% rent delinquency Prepare and produce monthly reports and financials accurately and timely With Regional Manager, prepare the Property Annual Operating Budget Prepare and submit subsidy vouchers when applicable Oversee large capital projects and coordinate between departments when applicable Set and communicate immediate and long-term goals to drive performance Coordinate on-site operations, including budget, compliance, vendor relationships, contractor work, rent collections, and accounts payable Promote high-performing team execution through feedback, training, and development Encourage collaboration and inclusivity, building trust and transparency Maintain effective communication with residents, staff, agencies, owners, and team members Assess employee performance and conduct performance reviews Recognize high performers and address underperformance with clear expectations Respond to team member concerns, maintenance issues, resident problems, security breaches, or emergencies Create and manage schedules to ensure operational efficiency Maintain the community’s curb appeal at all times Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and all applicable laws Meet compliance and eligibility requirements as established by local, state, and federal agencies Ensure proper procedures are followed per employee and management handbooks Address potential housing violations and liability concerns Seek guidance from the Regional Manager within specified parameters Physical Demands & Working Conditions Essential staff with eligibility to report to work and follow safety and business protocols Frequent sitting and walking Travel within the region and to other offices and events Repetitive use of computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, and verbal communication May work at elevated sites and on uneven ground Occasional squatting, bending, twisting, pushing, and pulling How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more Growth opportunities through internal promotions Development through training and coaching programs Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. We value diverse thoughts, backgrounds, talents, and experiences at all levels of the organization. We embrace differences in age, color, disability, ethnicity, gender identity, language, national origin, and other characteristics that make our employees unique. Our DEI initiatives include inclusive policies on recruitment, compensation, development, promotions, and a work environment built on respect and collaboration. #J-18808-Ljbffr Avanath Capital Management, LLC