Outpatient Clinic

Join Augusta Health

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia's scenic Shenandoah Valley.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Total Rewards & Benefits

We believe in taking care of the people who care for our community. That's why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Explore our benefits, current hiring incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total rewards and benefits may vary by position and include:

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned wage access program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Job Summary

This position plays a critical role in supporting Augusta Health's mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

The Nutrition Services Assistant in Retail Operations is responsible for the preparation and service of meals in a retail cafeteria setting, ensuring that food is cooked safely and efficiently while upholding a clean and organized workspace. Collaborates with team members or operates independently to meet all customer needs. Delivering an exceptional customer experience is a top priority, with service provided on a first-come, first-served basis. Strict adherence to the cafeteria menu and compliance with food health and safety regulations are essential.

Demonstrated proficiency in operating all necessary equipment, including cash registers and point-of-sale systems.

Essential Job Duties

Provides fast, friendly, professional and responsive customer service to all guests.

Must present with good communication and interpersonal skills.

Prepare and cook a variety of meals in a fast, friendly professional environment for multiple meals.

Interacts with customers as well as other team members in a positive manner.

Operates a cash register (or equivalent), receives payments of cash and/or charges from customers. Must be able to make change and issue receipts to customers.

Demonstrates the ability to use and sanitize all necessary food service equipment.

Must always follow sanitation standards established by the VDH, and the hospital's Infection Control Team. Must have the ability to maintain a clean and organized workspace.

Must properly label, date, and store all food in proper food holding areas.

Ensures all utensils, equipment and items needed for services are in place prior to each meal period.

Ensures proper rotation and adherence to the First In, First Out (FIFO) standard.

Ensures proper temperatures for all food to be served to guests are in required ranges and document temperatures.

Recipe adherence must always be followed.

Required Qualifications

Education: None

Licensure/Certification: None

Experience: None

Driver's License: N/A

Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

Education: High School Diploma, GED, or Equivalent

Licensure/Certification: ServSafe

Experience: 2+ years of food service/customer service experience

Prior experience in a hospital, healthcare system, or related service-oriented environment

Familiarity with Augusta Health's systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

Proficiency in the operation of all equipment utilized in service to our guests is required.

Must possess fundamental knowledge of food preparation and cooking techniques as well as but not limited to receiving, storing, preparing, and holding food items.

Should be familiar with basic cash handling procedures such as operating a cash register.

Should demonstrate a fundamental understanding of food service skills.

Should possess a comprehensive understanding of all 9 of the major food allergens.

Ability to establish priorities, work independently, and proceed with objectives without supervision.

Ability to meet consistent and punctual attendance.

Must have excellent written and verbal communication skills.

Ability to interact with colleagues, supervisors and customers face to face.