Field Service Technician

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Imperial Electric Elevator, A Nidec Company, is a custom manufacturer of special application AC and DC motor systems for the elevator/escalator industry. With more than 100 years of industry experience, Imperial Electric offers a complete line of products including hydraulic motors, permanent magnet door operator motors, AC and DC elevator motors, AC induction motors, generator sets, ACPM Gearless Traction Machines and Geared Traction Machines. Learn more about Imperial Electric and Nidec at and The opportunities you will find at Imperial Electric are limited only by your desire to grow and succeed. Job Description The Field Service Technician is responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently. This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.Responsibilities:Install, configure, and troubleshoot our products on-site or in office Respond to customer inquiries and provide technical support via phone, email, or in-personPerform regular maintenance and upgrades on our productsCollaborate with sales and engineering teams to identify and resolve customer issuesCreate and maintain technical documentation and service manualsRequirements:Bachelor's degree or equivalent experience in a technical, electrical or mechanical fieldStrong analytical and problem-solving skillsExcellent communication and customer service skillsAbility to work independently Extensive travel (including international travel) and that doing machine assemblies in the field is also required Organizational Impact - Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles - Seasoned technical contributor; works under limited supervision - Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team - May contribute to the development of goals and planning efforts for the department Communication & Influence - Communicate with senior leadership and employees within and outside of department and/or job family on matters that require explanation, interpretation and/or advising; may communicate with external clients or partners depending upon the job area - Influences employees within the business unit to agree and align new concepts, practices and approaches Innovation & Complexity - Responsible for moderate significant improvements of technical/business processes, procedures, or systems to contribute to the performance of the team - Problems are moderately complex, requiring application of broad and deep experience and technical expertise, and may impact on multiple departments. Leadership & Talent Management - Coaches, reviews and delegates work for other professionals - Manage end-of-the-end projects or processes Knowledge & Experience Requires extensive (deep or broad) technical knowledge of specialty areas with cross-functional and working knowledge of industry practices/other areas, typically ob