Field Service Technician B-AZ

Field Service Technician B (Outside Sales - AZ)

Under general supervision, troubleshoot, service, and repair valves and electrical controls on site and in the shop; establish rapport with municipalities, county agencies, cities, and other water related entities; assist with installation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.

Reports to: Regional Sales Manager (Western Region)

Examples of Duties and Responsibilities:

• Performs service on site;
• Prepares and organizes supplies given work order needs;
• Prepares accurate service reports in a timely manner for completed work;
• Assembles, modifies, repairs and replaces valves;
• Advises customers as to performance and service requirements of company products;
• Performs job walks, logging valves into Link2Valves software;
• Assists with warehouse duties such as packaging, shipping, ordering and receiving;
• Works effectively and safely with other employees, customers, and contractors;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully complies with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

Qualifications Guidelines:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Experience in assembly, service, and repair of product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school; and trained in customer and vendor relations.

Knowledge/Skills/Abilities:

• Ability to communicate with company representatives, vendors, and customer representatives;
• Ability to perform basic math computations;
• Skilled in use of hand tools and small power tools;
• Working knowledge of all product lines;
• Ability to understand and follow instructions;
• Ability to read and interpret schematic drawings;
• Ability to organize, schedule and complete work with general supervision;
• Knowledge of pricing and billing procedures;
• Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
• Ability to organize service orders, lay out materials and complete billing records;
• Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
• Ability to qualify for Confined Space Entry certificate; and
• Ability to work in confined spaces.

Physical Requirements:

• Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;
• Ability to move heavier objects with the assistance of others or by using mechanical devices;
• Ability to operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined; Reasonable accommodations provided upon request.

Special Requirements:

• Possession of a valid Class C driver license and an acceptable driving record;
• Ability to safely operate a motor vehicle;
• Possession of successful Confined Space Entry training certificate;
• Ability to use required personal protective equipment (PPE) and safety equipment;
• Ability to work in valve service areas; and
• Ability to travel overnight on company business as required.

Griswold Industries is an Equal Opportunity Employer - BY CHOICE Griswold Industry's VEVRAA AAP is available to any employee or applicants for employment to inspect upon request. The AAP is available for inspection in the Human Resources office, located at 860 W. 17th St, Costa Mesa, CA 92627, between the hours of 7:00am and 2:00pm, Monday through Friday, with the exception of holidays and shutdown periods.

The pay range represents the low and high of the range for which we reasonably expect to pay for this position. The hiring salary will be based on several factors, including, but not limited to, the location, experience, education, skills, qualifications, performance, and business or organizational needs.