Imprivata L4 Engineer / SME - EAM, MFA, SSO

Req ID: 387472

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Imprivata L4 Engineer / SME - EAM, MFA, SSO to join our team in Plano, Texas (US-TX), United States (US).

This is a hybrid role based in Plano, Texas , with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery.

The Imprivata L4 Engineer serves as the highest level of technical escalation and subject matter expert for the enterprise Imprivata platform. This role is responsible for platform engineering, authentication services, Single Sign-On (SSO) integrations, virtual desktop infrastructure support, architecture design, upgrades, troubleshooting, vendor management, and continuous service improvement. The engineer will provide advanced technical leadership to ensure the availability, security, performance, and resiliency of enterprise authentication and access management services.

Key Responsibilities

Technical Support & Incident Management

• Serve as the highest-level escalation point for Imprivata-related issues.
• Troubleshoot complex authentication, SSO, appliance, agent, and integration problems.
• Perform root cause analysis and implement permanent solutions.
• Support major incidents and collaborate with Imprivata Support and Engineering teams.

Platform Administration & Engineering

• Administer and maintain enterprise Imprivata OneSign/EAM environments.
• Manage appliances, agents, policies, enterprise configurations, and platform health.
• Monitor performance, capacity, availability, and resiliency.
• Support high availability, disaster recovery, and business continuity initiatives.

SSO & Identity Integration

• Design, configure, and support SSO integrations across web, client/server, legacy, and SAML-based applications.
• Manage application onboarding and authentication workflows.
• Integrate Imprivata with Active Directory, Microsoft Entra ID, and other identity platforms.

Authentication & MFA

• Implement and support authentication solutions including smart cards, proximity cards, biometrics, FIDO keys, OTP, and passwordless authentication.
• Troubleshoot authentication and MFA issues across endpoints and identity infrastructure.

VDI & Shared Workstation Support

• Support Imprivata deployments within Citrix, VMware Horizon, Azure Virtual Desktop, and shared workstation environments.
• Troubleshoot session management, fast user switching, and virtual authentication issues.

Upgrades, Migrations & Architecture

• Lead platform upgrades, patching, and migration activities.
• Develop implementation, testing, and rollback plans.
• Provide architecture guidance, system design reviews, and HLD/LLD documentation.

Continuous Improvement & Vendor Management

• Drive problem management, trend analysis, automation, and operational improvements.
• Act as the primary technical liaison with Imprivata Support and Product Engineering.
• Maintain technical documentation, SOPs, runbooks, and knowledge articles.
• Mentor junior engineers and provide knowledge transfer to support teams.

Required Skills

• 5+ years of hands-on experience supporting Imprivata OneSign/EAM environments.
• Strong expertise in SSO, authentication, MFA, and identity management technologies.
• Experience integrating with Active Directory and Microsoft Entra ID.
• Advanced troubleshooting skills involving authentication flows, logs, networking, and Windows environments.
• Experience with Citrix, VMware Horizon, Azure Virtual Desktop, or similar VDI platforms.
• Knowledge of high availability, disaster recovery, and enterprise platform architecture.
• Experience planning and executing upgrades, migrations, and enterprise deployments.
• Strong documentation, communication, and stakeholder management skills.

Preferred Qualifications

• Imprivata certification(s) preferred.
• Experience in healthcare or other highly regulated environments.
• Knowledge of SAML, FIDO, passwordless authentication, and modern identity solutions.
• PowerShell or automation scripting experience.
• Experience with enterprise monitoring and reporting tools.
• Familiarity with Zero Trust and security best practices.
• Experience mentoring engineers and leading technical initiatives.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate.

For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. 

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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