Aliana Beer/Wine - Customer Service Spec - Part time

Customer Service Specialist

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include:

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Basic knowledge of chemical recommendations; basic knowledge of the nursery business and plant recommendations; ability to complete Green Thumb training (H-E-B internal training)

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: 1+ years Experience - Required
• Knowledge/Skills/Abilities: Strong customer service skills - Required; reading and writing skills - Required; planning and organizing skills - Required; communication and interpersonal skills - Required
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks. Perform the following, based on your Department:

• Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, twist, push / pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to loud noises, ambient temperatures, and wet conditions; demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, loud noises and wet conditions; demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions; demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to wet conditions and loud noise; frequently be exposed to ambient temperatures; demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019