Counter Sales Associate

Counter Sales Associate

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

The Counter Sales Associate is responsible for delivering excellent customer service while supporting daily sales operations at the branch. This role serves as a key point of contact for customers, assisting with product selection, order entry, and transactions. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced, team-driven environment.

• Greet and assist customers in a professional and timely manner
• Help customers select products, answer questions, and provide solutions based on their needs
• Process sales transactions, returns, and payments accurately
• Support order entry, pricing, and product availability inquiries
• Maintain knowledge of products, pricing, and promotions
• Assist with special orders and customer requests
• Communicate product availability and lead times clearly
• Receive, stock, and replenish merchandise as needed
• Maintain accurate inventory levels and report discrepancies
• Assist with merchandising, signage, and organization of sales areas
• Help ensure the sales floor and counter areas are clean and organized
• Work closely with yard, warehouse, and delivery teams to ensure accurate order fulfillment
• Communicate customer needs, feedback, and issues to management
• Support a team-oriented environment focused on service and efficiency
• Follow all company policies, procedures, and safety standards
• Maintain accuracy in transactions and adhere to loss prevention practices
• Perform additional duties as assigned

What you'll bring:

• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn POS and inventory systems
• Strong attention to detail and organizational skills
• Team-oriented mindset with a positive attitude
• Experience in retail, counter sales, or customer service roles
• Familiarity with building materials or construction products
• Experience with POS systems or order entry
• Ability to stand, walk, and assist customers throughout the shift
• Ability to lift and move materials (up to 5060 lbs as needed)
• Ability to perform work in a retail/store and warehouse environment
• Comfortability with exposure to varying temperatures and materials
• Ability to work extended hours, including weekends, if required based on business needs

What you'll earn:

• Health Care Benefits
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.