MEMBERSHIP ENGAGEMENT COORDINATOR

Description This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and scheduling of staff. Develops, plans and implements new procedures and methods to achieve strategic goals. Requirements Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Assists in recruiting, hiring, training, developing, scheduling, payroll and directing personnel. Develops strategies to motivate staff and achieve goals for the YMCA. Assitst with monitoring staff training compliance by tracking required trainings, certifications, and eligibility requirements to ensure all employees remain current and in good standing. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures proper implementation of Welcome Desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with Leadership Staff as necessary on financial transactions. Audits membership files for accuracy. Works designated amount of hours at the Welcome Desk, with remaining hours in an administrative role. Assist leadership with rentals and contracts for the YMCA. Handles billing/invoicing and leads efforts as a Corporate Liaison of Corporate memberships for the Association. Participates and helps facilitate staff meetings and/or related YMCA meetings/events. Actively planning and facilitating quarterly membership staff trainings/meetings. Assists staff in meeting and exceeding branch goals. Assist in collecting and processing financial assistance applications. Assist in planning, attending and facilitating community events inside and outside of the branch. Maintain the company swag shop and concessions inventory, ensuring products are organized, stocked, and available while coordinating replenishment and new merchandise. Performs other duties as assigned. OUR CULTURE: Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all: we are open to everyone. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We nurture: we support you on your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you. OUR BENEFITS: At the YMCA, we believe our people are our greatest asset, and we invest in your well-being, growth, and success. As a part-time team member, you’ll enjoy a supportive, purpose-driven workplace and a range of exciting benefits designed to help you thrive: Free YMCA Membership- Enjoy complimentary access to all YMCA facilities, including pools, fitness centers, and group exercise classes, to support your personal wellness. Flexible Schedules- With hours available seven days a week, you can find a schedule that fits your lifestyle. Professional Growth- Build your career with ongoing training opportunities and earn nationally recognized YMCA Leadership Certifications. Retirement Savings- All staff are eligible to participate in our 403(b) retirement savings plan. Program Discounts- Save 50-75% on YMCA programs, including youth sports, swim lessons, and summer camps. Inclusive Community- Connect with others across the Y movement through YMCA Employee Resource Groups (ERGs) that promote belonging, support, and professional networking. YMCA COMPETENCIES (Leader): Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them. Supports fundraising. Collaboration: Works effectively with people of diverse backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing other Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces innovative approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans of work, and actively participates in meetings. Follows budgeting policies and procedures and reports for all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seek opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. The YMCA of Southwestern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies. QUALIFICATIONS: 21 years of age or older Bachelor's degree in related field preferred or equivalent combination of education and experience. Previous experience in member service. YMCA or other non-profit experience preferred. Excellent administrative and computer skills. Experience with membership software Daxko Operations preferred. Highly attentive to detail. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. JOB TITLE: Membership Services Coordinator FLSA STATUS: Part-time, non-exempt, hourly

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REVISION DATE: 07/2026