Customer Service Advisor

Job Overview Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face‑to‑face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. Each J‑Team member receives comprehensive training from Jiffy Lube University, our award‑winning training program. We offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses. Benefits Health Insurance Physical Qualifications Must be able to operate equipment such as overhead and floor‑mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment. Must be able to lift and move work‑related items up to 50 pounds. Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head‑neck‑shoulders as needed. Job Duties Providing Jiffy Lube Guests with exceptional and world‑class customer service. Understanding the full range of Jiffy Lube products and services. Accurately capturing guests’ product needs and providing updates throughout the process. Offering our guests options that are tailored specifically to their automotive needs. Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations. Performing Jiffy Lube’s Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services. Qualifications Previous experience is essential and requires a minimum of 1‑year working for a dealership, automotive shop, tire center or quick lube. We’re looking for people who can provide exceptional customer service. Valid State of California driver's license required. Must successfully pass a background check. Must possess the ability to effectively communicate in English, both verbally and in writing. Business Model & Culture Fast‑paced and team‑oriented environment. World‑class JLU training to meet all challenges. Customer‑driven building strong relationships. Value teammates and recognize their contributions. Being inclusive and having equal access to opportunity. #J-18808-Ljbffr