Front Desk Receptionist (Healthcare)

Front Desk Receptionist (Healthcare)

Title: Front Desk Receptionist Location: On-Site (Leesburg, VA) Salary: Depending on Experience (DOE) Benefits: Health, Dental, 401k, Etc.

Job Summary

Diligent Solutions is seeking a Front Desk Receptionist. This role plays a vital part in delivering quality patient care by creating a welcoming and professional first impression for all patients, visitors, and external contacts. This position is responsible for managing patient appointments, handling administrative tasks, and providing support to ensure an efficient and positive patient experience.

Qualifications:

• High School Diploma or GED (required)
• Minimum 2 years in a healthcare or clinical office setting.

Preferred Qualifications:

• Additional education or certification in Healthcare Administration.
• Experience in a specialty practice.
• Fluency in Spanish
• Knowledge of medical terminology

Responsibilities and Duties:

Patient Interaction:

• Greet all patients, vendors, and employees with professionalism and courtesy.
• Assist patients with check-in using tools such as the Clear Wave Kiosk, providing one-on-one guidance when needed.
• Handle patient check-out, including collecting co-pays, co-insurance, deductibles, and account balances, and issue receipts for payments.
• Ensure patient information is accurate and up to date in the electronic health record (EHR) system, including insurance details and demographics.

Administrative Duties:

• Answer all incoming calls promptly and professionally, triaging them to the appropriate person or department as necessary.
• Balance end-of-day patient payments and maintain accurate records.
• Manage patient files, referrals, medical record requests, and appointment reminders.
• Respond to voicemail, emails, and division inbox inquiries in a timely manner.
• Process and distribute incoming and outgoing mail, faxes, and special deliveries.

Facility Management:

• Maintain a clean, organized, and welcoming reception area.
• Ensure the accuracy of outgoing mail and other communications.

Primary Duties:

• Schedule and reschedule patient appointments accurately and efficiently following provider protocols.
• Enter and maintain patient demographics and insurance details in the EHR system.
• Coordinate the referral tracking process to ensure timely completion.
• Assist patients with check-in and check-out to ensure a seamless visit.
• Monitor voicemails and direct patient calls to the appropriate team member when outside the receptionist's scope.
• Respond to medical record requests in compliance with HIPAA standards.
• Create and manage appointment reminders.

Knowledge, Skills, and Abilities:

• Proficiency in EHR systems and Microsoft Office Suite.
• Strong understanding of medical terminology.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to de-escalate conflicts calmly.
• Compassionate and confidential communication with patients.
• Ability to multitask and collaborate in a fast-paced healthcare environment.

Work Environment:

• Professional healthcare office setting with occasional travel or overtime required.
• Exposure to communicable diseases, blood-borne pathogens, and toxic substances.
• Frequent use of office equipment such as computers, phones, and photocopiers.

Physical Demands:

• Ability to lift and move supplies and equipment up to 25 pounds.
• Prolonged standing and walking.
• Manual dexterity for handling office and medical equipment.