Bursar

Summary The Bursar, under the direct supervision of the AVP of Financial Services or other designated leader, is responsible for overseeing the management of student accounts and payment at the designated Carrington College location. This role ensures accurate record-keeping and timely payments, while aligning with institutional policies and goals. The Bursar engages students to discuss account status, offer solutions for resolving balances, and provide guidance on financial responsibilities. A strong understanding of loan repayment plans and default prevention strategies is crucial. Additionally, the Bursar will lead outreach efforts, including in-person meetings and strategic communication via calls, texts, and emails, to foster positive student relationships, enhance repayment efforts, and ensure financial success at assigned campus. Monitor student account balances and ensure accounts remain current. Proactively contact students to discuss their Institutional Financing Plan, payment options, and account status; monitor overdue accounts, initiate outreach efforts, and develop personalized strategies to help students understand and effectively manage their financial obligations and reduce delinquency rates Foster strong relationships with students, provide a supportive environment to address financial concerns and resolve outstanding balances. Collaborate with student services and academic departments to address financial issues and support student success. Provide financial counseling to students, explaining payment options, installment plans, and strategies to keep accounts current. Ensure compliance with College policies regarding student account payments and monitor adherence to federal regulations and privacy laws. Safeguard sensitive student information, always maintaining confidentiality. Identify opportunities to streamline financial processes, improve efficiency, and enhance student account management. Coordinate with internal teams, such as student services and finance, to address student inquiries and escalate issues as needed. Use Tuition Options systems and Bi to track account status and ensure accurate, up-to-date records. Document all interactions and financial details in the Web Client system, maintaining complete student records. Other duties as assigned Job Details Description Summary The Bursar, under the direct supervision of the AVP of Financial Services or other designated leader, is responsible for overseeing the management of student accounts and payment at the designated Carrington College location. This role ensures accurate record-keeping and timely payments, while aligning with institutional policies and goals. The Bursar engages students to discuss account status, offer solutions for resolving balances, and provide guidance on financial responsibilities. A strong understanding of loan repayment plans and default prevention strategies is crucial. Additionally, the Bursar will lead outreach efforts, including in-person meetings and strategic communication via calls, texts, and emails, to foster positive student relationships, enhance repayment efforts, and ensure financial success at assigned campus. Essential Duties And Responsibilities Monitor student account balances and ensure accounts remain current. Proactively contact students to discuss their Institutional Financing Plan, payment options, and account status; monitor overdue accounts, initiate outreach efforts, and develop personalized strategies to help students understand and effectively manage their financial obligations and reduce delinquency rates Foster strong relationships with students, provide a supportive environment to address financial concerns and resolve outstanding balances. Collaborate with student services and academic departments to address financial issues and support student success. Provide financial counseling to students, explaining payment options, installment plans, and strategies to keep accounts current. Ensure compliance with College policies regarding student account payments and monitor adherence to federal regulations and privacy laws. Safeguard sensitive student information, always maintaining confidentiality. Identify opportunities to streamline financial processes, improve efficiency, and enhance student account management. Coordinate with internal teams, such as student services and finance, to address student inquiries and escalate issues as needed. Use Tuition Options systems and Bi to track account status and ensure accurate, up-to-date records. Document all interactions and financial details in the Web Client system, maintaining complete student records. Other duties as assigned Supervisory Responsibilities This position does not have direct supervisory responsibilities. Competency Core Competencies Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values. Professionalism– Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments. Adaptability– Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations. Organization Support– Supports the organization’s goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; put priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution. Communication– Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point. Job Competencies Customer Focus– Personally, demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service. Results Driven - Achieves results within established timelines; understands and demonstrates that intentions, activities, and results are not the same; expects that obstacles will occur and refuses to accept favorably those who seek to justify poor results by describing intentions or activities, who get derailed by obstacles and fail to take effective steps to avoid or overcome them, and /or who frequently miss deadlines without giving prior warning. Critical Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Planning – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets and meets goals and objectives. Technical Job Skills – Possesses sufficient job skills and knowledge to perform the job in a competent manner; is able to demonstrate skills and knowledge in day-to-day situations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Associate Degree required Minimum of 3 years of financial aid and/or accounting administration experience, including Title IV aid programs or the equivalent Prior Financial Aid, Finance, Accounting, Banking, or Loan industry Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs. Superior organizational, problem-solving, multi-tasking, and time management skills. Excellent interpersonal, written, and oral communication skills are required. Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation. As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. #J-18808-Ljbffr Carrington College