Customer Service Representative

Job Description

Job Description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

Requirements

• Conduct up to 200 outbound customer calls daily
• Support customers through passport, visa, and registration application processes
• Manage escalations with professionalism, resolving concerns effectively and efficiently
• Strengthen customer retention by proactively addressing cancellation and refund requests
• Gather and share customer feedback to help enhance services and internal processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

Benefits

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.