Case Manager

Case Manager - Full Time

At Family Promise of Morris County, we're more than an organization—we're a community. Our culture is built on compassion, collaboration, and a shared commitment to making a difference. We believe that every voice matters, and we foster an inclusive environment where everyone feels heard and respected. We prioritize our team's well-being both during work hours and beyond. We offer great PTO, a generous holiday schedule, comprehensive health insurance, and additional benefits. Your health and work-life balance matter to us.

When you join Family Promise, you become part of something bigger. Our mission—to end the crisis of homelessness—is at the heart of everything we do. Your contributions directly impact the lives of families and individuals in need.

Join us in creating positive change. Be part of a team that believes in the power of community, compassion, and collaboration. Together, we can make a lasting impact on the lives of those we serve.

The Case Manager is a highly responsible professional position providing outreach, assessment, care management, advocacy, and referrals/linkages to needed services and resources at the Our Promise Drop-in Center, on the Navigating Hope Mobile Outreach Van, and within the community.

The position will provide care management across the Navigating Hope and Coordinated Entry Programs.

Navigating Hope is a partnership between Family Promise and Morris County Human Services that utilizes an outreach van to provide care management and a variety of services, including Single Stop screenings, for low-income and homeless individuals in the van. The van targets hard-to-reach communities and populations and is intended to fill traditional gaps in community service provision. Navigating Hope outreach is also a tremendous asset during Code Blue emergencies (extreme weather events and extreme cold conditions), focuses on prevention and diversion from a homelessness crisis, and accesses some of Morris County's most vulnerable community members with direct support.

Coordinated entry is the process that helps ensure that all people experiencing a housing crisis in Morris County have fair and equal access, and are quickly identified, assessed for, referred, and connected to housing and homeless assistance based on their needs and strengths, no matter where or when they present for services. It uses standardized tools and practices, incorporates a system-wide Housing First approach, participant choice, and coordinates housing and homeless assistance such that housing and homeless assistance is prioritized for those with the most severe service needs.

The position is full time and will report to the Director of Outreach & Crisis Intervention. The position will work as part of a dynamic, innovative, cross systems team that embraces a creative environment.

Duties (Navigating Hope, Coordinated Entry and Code Blue):

• Staff the Navigating Hope Mobile Outreach Van along with county Human Services staff
• Crisis intervention
• Ensure continued stock of van necessities
• Connection to resources and services for those using warming centers during Code Blue season
• Perform clear and concise intakes, assist in client goal setting, coordinate appropriate services, and ensure access to needed resources including shelter and transportation, provide advocacy
• Maintain confidential client records, review case notes, follow up with/track client progress, discharge/terminate clients appropriately
• Be a positive role model, offering support and guidance in life skill development
• Maintain professionalism
• Provide resource navigation, through county services and systems
• Use Single Stop technology to provide benefits eligibility screenings, application assistance, and report on the program's benefit outcomes
• Liaison with county service providers
• Work collaboratively with the other program workers to ensure positive client outcomes
• Report data collection, responsibilities include:
• Trip/Event Dashboard Data
• HMIS Reporting
• Satisfaction Survey implementation, and reporting
• Maintain overall confidentiality standards

Additional Responsibilities:

• Improve knowledge to better perform duties related to role by participating in educational opportunities, reading professional publications
• Enhance organization's reputation by accepting ownership for accomplishing new and different ideas and exploring opportunities to add value to job accomplishments
• Attend and participate in community meetings essential to role
• Participate in interdisciplinary meetings and evaluations
• Attendance at agency events and meetings
• Working with interns and volunteers
• Solicitation of in-kind donation items

Skills/Qualifications/Requirements:

• BSW or MSW, LAC, LPC or Related
• Bilingual a Plus
• Experience Working Directly with Low –Income or Homeless Families Preferred
• Effective Verbal and Written Communication
• Efficient/Timely Documentation Skills
• Attention to Detail
• Proficiency in Microsoft Office
• Effective Decision Making
• Conflict Resolution
• Strong ability to multitask
• Integrity, Commitment, and Passion
• Ability to Work Independently or Within a Team
• Flexibility
• Maturity, Sense of Humor, Common Sense and the Ability to Relate Well to Others
• Background Check, Valid NJ Driver's License and Reliable Vehicle Required
• A willingness to travel around the county

How to apply:

Cover letters and resumes should be sent via email to View email address on click.appcast.io. Please note that faxes or hard copies will not be accepted.

Salary: $50,000 a year