Student Success Coach 1, 2, or 3

Louisiana State University

Student Success Coach

The Student Success Coach serves as a dedicated liaison for learners throughout their journey in LSU Online programs, ensuring a learner-centered experience by providing personalized support and coordination of university logistics. This position collaborates closely with online program managers, University Admissions, faculty, and staff to address learners' needs and enhance their experience from enrollment to graduation. The Student Success Coach will work within a collaborative, results-driven environment, partnering with the marketing and Enrollment Concierge teams to achieve enrollment and retention goals. Flexibility, strong commitment to world-class customer service, and a proactive approach to solving learner issues are key in this role.

Job Responsibilities:

Provide exceptional, student-centered support by serving as the primary point of contact for online learners, ensuring they receive seamless assistance throughout their journey.
Proactively manage logistics related to admissions, registration, enrollment, financial aid, and graduation, collaborating closely with relevant departments such as Colleges, the Graduate School, Admissions, Financial Aid, and others.
Act as an advocate for learners, working with both students and internal support teams to resolve challenges and ensure a smooth experience.
Regularly monitor and analyze reports to ensure learners' needs are being met, and communicate proactively with students and stakeholders to provide comprehensive support.
Effectively utilize technology systems, including CRM, SIS, LMS, and other tools, to track and support the student journey.
Take ownership of learner issues by providing proactive support and effective problem-solving, ensuring full resolution and clear communication with the learner.
Participates in continual professional development, working to ensure high levels of customer service excellence.

Minimum Qualifications:

Bachelor's degree with 0-1 year of experience
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

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Vacancy posted 2 hours ago

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