Surgical Coordinator for Ophthalmology Practice

Ophthalmic Surgical Coordinator (OCS)We are seeking a bilingual (Spanish-speaking) Ophthalmic Surgical Coordinator (OCS), primarily for our Rockville office.The OCS assists the patient with all pre-operative preparations to promote patient confidence in their medical care and make the surgical experience as smooth as possible. Acts as a liaison between the office, surgical facility, patient, primary care physician, or other medical offices. They will provide prospective vision correction surgery patients with education, counseling, and scheduling services. Services include all types of refractive lasers, IOL surgery, and other procedures, as well as technical expertise in testing for these procedures. Counseling and support will be provided via telephone and during clinic visits to prospective patients inquiring about vision correction surgery. This position is responsible for assessing patient needs, providing education and financial counseling, following up, and promoting the surgery division.ResponsibilitiesMain conduit of information between the patient, the practice, primary care, and other physicians involved in the care of the patient, insurance carrier, and the surgical facility throughout the surgery process.Complies with all practice procedures and protocols. Complies with all State and Federal regulations.Educate patients about available resources and what to expect during their visit.Receives, responds to, and directs patient communications, including phone calls, emails, and faxes.Coordinates necessary documentation for surgical procedures and gathers needed medical information, such as records and ancillary tests, to assist in coordinating patient care.Perform other tasks as assigned.Qualifications and SkillsAt least two to five years of work experience in a healthcare settingTwo or more years of surgical or scheduling coordinator experience required (Ophthalmology preferred)Ability to work under pressure and complete assigned tasks in stressful situationsAbility to communicate effectively with others and use good listening skillsAbility to pay attention to detailsAbility to make decisions or take action to solve a problem or reach a goalOrganizational skills and following a systematic method of performing a taskStrong time management skillsStrong analytical skillsBilingual, advanced Spanish-speaking required.BenefitsHealth insuranceDental InsuranceLife InsuranceAccidental Death & Dismemberment Insurance401(K)PTO and holidays offCareer growth and development