Sales Operations Analyst

Kinetic, a business unit of Uniti ( (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at

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The Sales Operations Analyst supports field sales organizations through operational administration, lead management, vendor onboarding, system maintenance, and process optimization. This role serves as a key operational resource responsible for NID creation and maintenance, sales support functions, dealer and vendor setup, lead distribution support, and oversight of critical sales systems and integrations. The analyst works cross-functionally with Sales, Operations, IT, Vendor Management, and Revenue Operations teams to ensure efficient execution of sales processes and a positive experience for both internal and external stakeholders.

What You'll Do:

Sales Operations Support

• Create, maintain, and audit NID records to support field sales operations.

• Monitor data quality and perform regular audits to ensure accuracy of sales and operational records.

• Provide operational support for sales teams by resolving lead, territory, and account-related issues.

• Assist with lead management and lead assignment processes.

Vendor and Dealer Administration

• Facilitate vendor and dealer onboarding activities, including account creation and system setup.

• Coordinate cross-functional efforts required to bring new vendors into operational readiness.

• Maintain vendor-related documentation and ensure compliance with established processes.

Systems Management and Support

• Serve as a business support resource for SalesRabbit and related sales enablement platforms.

• Monitor system functionality and identify opportunities for process improvements.

• Document, track, and coordinate resolution of system bugs, enhancements, and integration issues.

• Assist in testing and validation of system updates and new functionality.

Operational Process Management

• Support reporting, data analysis, and operational tracking activities.

• Create and maintain process documentation and training materials.

• Identify efficiencies and recommend improvements to operational workflows.

Cross-Functional Collaboration

• Partner with Sales, IT, Finance, Vendor Management, and Operations teams to resolve issues and improve processes.

• Support project initiatives related to sales operations, lead management, and system enhancements.

• Communicate operational updates and process changes to stakeholders.

Qualifications

Required

• Bachelor's degree in Business, Operations, Analytics, Information Systems, or related field; equivalent experience may be considered.

• 2+ years of experience in sales operations, business operations, customer operations, or project coordination.

• Strong analytical and problem-solving skills.

• Advanced proficiency in Microsoft Excel and Microsoft 365 applications.

• Experience managing operational processes and data quality initiatives.

• Strong organizational skills with the ability to manage multiple priorities.

Preferred

• Experience supporting field sales organizations.

• Experience with CRM and sales enablement platforms such as SalesRabbit.

• Knowledge of vendor onboarding and account administration processes.

• Experience with reporting, dashboards, and process improvement initiatives.

Core Competencies

• Process Improvement

• Data Analysis & Reporting

• Operational Excellence

• Project Coordination

• Attention to Detail

• Stakeholder Management

• Communication Skills

• Problem Solving

• Change Management

Success Measures

• Timely completion of NID requests and maintenance activities.

• Accuracy and quality of sales operations data.

• Successful onboarding and support of vendors and dealers.

• Resolution time for operational and system-related issues.

• Process efficiency improvements and automation opportunities identified and implemented.

• Positive stakeholder and field sales support experience.

Minimum Requirements:

College degree and 0-3 years professional level experience; or 4+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies,Copier

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal (View email address on click.appcast.io) as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Sales

Job Function Sales Support

Pay Type Salary