IT Support Specialist

FTS is seeking a full-time IT Support Technician to provide remote and onsite end user technical support, network and system troubleshooting and project services to its clients. This position will work with and report to the IT Service Manager helping to manage and administer all aspects of our small business clients technical needs. Must have at least 2 years of business IT support experience and a wide-ranging technical skill set, with a focus on cloud services such as Microsoft 365, networking, PCs (Windows & Mac), printers, security, and other typical business IT systems.
The ideal candidate is a self-driven professional that knows how to manage and hold themselves accountable in a work from home, field operations environment. If you are seeking a rewarding and stable career in the Vail Valley where your work impacts the local businesses, this is a great opportunity for you. While were offering competitive pay and benefits now, the upside potential is even greater as we continue to grow.

Job Duties and Expectations

Field incoming phone and email support requests, providing prioritized remote and onsite support
Troubleshoot, resolve, and support end point and network system issues
Onboard, train, and support end users on specific client systems
Create, monitor, and manage proactive and reactive alerts to identify current or future issues in client environments
Configure, deploy, and support business IT systems not limited to: PCs, Macs, Microsoft 365, Google Workspace, Windows, Android, iOS, Email, , Active Directory, Networking, Wireless, Security, Backup and Disaster Recovery, VOIP, cell phones, etc.
Project execution onsite and remote as assigned for client infrastructure and system upgrades
Identify project needs and opportunities for our clients
Manage client IT asset inventory (hardware, software, licensing, etc.)
Create, manage, and maintain client and internal SOP documentation
Training and continuous education of current and leading-edge IT systems and strategies

Job Requirements

Live in the Vail Valley/Eagle County area to provide onsite support and project services as needed
Previous business IT support experience both remote and onsite
Suitable home office space and internet to effectively get the job done all technology and tools required for the job will be provided by FTS
Reliable transportation and the ability to perform remote and onsite work
Physically able to lift at least 50lbs, climb ladders, and install electronic equipment as required
Professional appearance and communication

Work Ethic

Self-accountability and management in a work from home environment
Dependable and trustworthy
Own and manage tasks to completion
Attention to detail
Problem solving and solution seeking
Passion for supporting people and business IT systems

Pay and Benefits

$60,000 annually
Two weeks accrued PTO annually, after 90 days of employment
Health insurance stiped of $400 per month, after 90 days of employment
Cell phone and home internet reimbursement - $75 p/month each (hot spot required on phone)
Mileage and expense reimbursement
Work from home, but must live in the Vail Valley to best serve our clients
More benefits available as tenure increases

Apply Now

If you are interested in this opportunity please submit a cover letter expressing why youre interested, what youre goals are, and why you will be the best fit, along with your current resume.

Please send to View email address on click.appcast.io

We look forward to hearing from you!