Pub Server

Job Description

Job Description

The Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) located in Lewis Center, Ohio is searching for a Pub Server to join our team!

Job Summary:

As a Pub Server, your primary responsibilities evolve around the guest experience. In Food Service, there are both service and product knowledge expectations, with a significant focus on maintaining a hospitable mindset. The team serves a combination of both Food & Beverage and does so in a variety of different venues with a focus on the Pub.

Essential Functions:

1. Greet guests promptly and professionally upon arrival.
2. Present menus, answer questions, and provide recommendations to enhance guest experience.
3. Take food and beverage orders accurately and enter them into the POS.
4. Serve food and beverage in prompt, courteous manner as per the standard sequence of service.
5. Anticipate and beware of guest needs after and during service in order to provide high quality service and high guest satisfaction.
6. Monitor guest alcohol consumption, verify identification as required, and follow responsible alcohol service procedures.
7. Monitor guest comments and report complaints immediately to Manager, and be pro-active in solving problems.
8. Operating point of sale system, collecting payment, and balancing cash receipts.
9. Maintain cleanliness and organization of tables, service stations, and dining areas throughout the shift.
10. Complete side work, opening duties and closing responsibilities, to include daily and weekly tasks as assigned.
11. Communicate effectively with team members, including the kitchen, to ensure smooth service execution

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

1. Ability to lift, reach, bend, stoop, push and/or pull heavy workloads, exert up to 100 pounds of force and the ability to regularly lift 55 lbs.
2. Position requires standing for entire shift

Qualifications, Education, Experience, Skills, and Abilities:

1. Must be of legal age to serve alcohol
2. Must be TIPS Certified or willing to obtain
3. Previous POS usage is preferred
4. Excellent communication, marketing, and sales skills
5. Prior experience working in an upscale restaurant
6. Guest-centric mentality with superior customer service
7. Knowledge of bartending and mixing drinks is a plus
8. Basic reading, writing, and math skills
9. High school diploma

Our attractive compensation package includes a 401k with match, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers. Full time associates are eligible to receive Vacation, PTO, Life, and eligibility to participate in Medical/Dental insurance plans.

Free meals and free parking! Say what? There’s more! At the Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) (located in the Lewis Center/Polaris area) we provide best in class service at our award-winning events campus and we do it with the best team (and the most fun team) in town. If you love guest service AND you have what it takes to rise to the challenge, what are you waiting for? Let’s do this!

Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events.

We are managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.