Event Staff | Part-Time | IUP

Event Staff | Part-Time | IUPEvent Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons. This role pays an hourly rate of $10.00-$12.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.Located on Indiana University of Pennsylvania's campus, the Kovalchick Convention and Athletic Complex is a state-of-the-art venue offering a variety of meeting, banquet, consumer show and entertainment options. While owned by Indiana University of Pennsylvania (IUP), IUP selected Oak View Group to manage the daily operations of the Kovalchick Complex.ResponsibilitiesEvent Staff will work one of the following positions: Ticket Taker, Usher, Security, and ParkingEnthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)Provide KCAC guests with accurate event and venue information.Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as neededProactively approach guests that may have an issue and/or complaintCreatively resolve issues/complaints and involve event Supervisor or Manager as neededOther duties as assigned by managementMust be able to work outside in any weather conditions (Parking & Security)Work flexible hours including evenings, weekends and holidaysQualificationsExperience in prior customer service preferredDemonstrated strong customer service skillsMust have a friendly disposition and a smileMust be able to stay calm in stressful, fast-paced situationsExperience dealing effectively with conflictAbility to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effectsAbility to stand and walk for extended periods of time.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.