Client Care Coordinator

Job Description

Job Description

Are you a people person who enjoys building relationships, helping customers find solutions, and creating exceptional client experiences? Do you thrive in a fast-paced environment where you can combine customer service, sales support, and organizational skills to make a real impact?

We are a growing, family-owned lawn and shrub care company seeking a Client Care Coordinator to join our team. This role is ideal for someone who enjoys connecting with customers, identifying their needs, supporting sales growth, and ensuring an outstanding customer experience from the first interaction through ongoing service.

If you're motivated, organized, customer-focused, and enjoy helping a business grow, we'd love to meet you.

What You'll Do Client Care & Sales Support (Primary Focus)

• Serve as the friendly first point of contact for customers via phone, email, and text
• Build relationships with prospective and existing customers
• Educate customers on our lawn, shrub, and outdoor services
• Assist customers with service recommendations and customized solutions
• Generate and follow up on sales opportunities and customer inquiries
• Support customer retention and renewal efforts
• Maintain accurate customer records and document all communications
• Coordinate scheduling and assist with day-to-day office operations
• Process customer payments and support Accounts Receivable functions
• Send invoices, statements, and payment reminders
• Respond to billing and account inquiries professionally and promptly
• Collaborate with team members to ensure a seamless customer experience
• Participate in ongoing training and professional development

We're Looking for Someone Who:

• Has an upbeat, positive attitude and enjoys helping people
• Is confident speaking with customers and identifying their needs
• Possesses strong customer service and relationship-building skills
• Is organized, detail-oriented, and dependable
• Can effectively manage multiple priorities in a fast-paced environment
• Has excellent written and verbal communication skills
• Is professional and confident on the telephone
• Is comfortable using Microsoft Word, Excel, email, and texting platforms
• Is tech-savvy and comfortable learning new software systems
• Has 2+ years of customer service, sales support, administrative, or account management experience
• Has experience following up on leads, customer inquiries, or service recommendations
• Is self-motivated with strong follow-through skills
• Works well independently and as part of a team

What We Offer

• Competitive hourly pay: $24.00 – $28.00 per hour
• 401(k) with company match
• Health insurance
• Dental insurance
• Paid time off
• Paid training
• Professional development opportunities
• Employee discounts
• Referral program
• Supportive, family-oriented work environment
• Opportunities for growth and advancement

Schedule

• Monday–Friday
• Seasonal Saturdays as needed
• Occasional overtime during peak season

Work Location

In Person – Wall, NJ 07727

If you're looking for an opportunity where you can combine your customer service expertise, sales abilities, organizational skills, and passion for helping people, we'd love to hear from you.

Apply today and help us grow while creating exceptional experiences for our customers.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off