Customer Service Rep

Customer Service Representative

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited!

What You'll Do:

As a customer service rep your duties are listed below not limited to:

• Provide a variety of support from walk-in/email/phone customers to other branch employees as well. Such support can include answering customer inquiries regarding stock checks, pricing, product information, order status, delivery and needs. Communicate with other branches on stock and/or order issues.
• Provide samples to customers, accurately key in orders and complete sales transaction orders from start to finish all while delivering exceptional service.
• Order supplies, maintain sample room and update inventories.
• Participate in special projects and perform additional duties as required

Expectations for Role Growth

This position requires leadership qualities from the start and is intended to grow into a supervisory and eventually managerial role. Simply fulfilling the basic responsibilities will not be sufficient. We are looking for someone who consistently shows initiative, takes ownership of their role, and actively contributes to the success of the branch. Building strong relationships with both internal teams and external customers is essential to holding and advancing in this position. Your ability to lead by example and elevate customer experience will directly impact your career growth at QDI Surfaces.

What You Bring:

• Acctivate Experience a plus, but not required
• Experience & Expertise: 3-5 years in customer service or office management, with a preference for those familiar with the natural stone industry.
• Detail-Oriented: Your organizational skills are top-notch, and you don't miss a beat when it comes to attention to detail. Accuracy and effectiveness in your daily tasks are highly important.
• Customer Focus: Deliver outstanding service with a smile your professionalism and presentation skills set you apart.
• Proactive Problem-Solver: You tackle challenges head-on, demonstrating a proactive approach to problem-solving.
• Communication Champ: Your written and verbal communication skills are exceptional.
• Tech Savvy: Navigate through MS Outlook, Word, and Excel with ease.
• Team Spirit: You thrive in a collaborative environment and bring a positive energy to the team.
• New Graduates Welcome: Recent college grads, this is your chance to shine!

***Background checks and drug screening are mandatory***

Pay: $20 + Depends on experience

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday thru Friday 7am to 4pm

Work Location: QDI Surfaces - Tucson branch - 3359 N Freeway Bldg 1, Tucson, AZ 85705

Why QDI Surfaces?

QDI Surfaces, celebrating 28 years of success, is a family-owned company with a dynamic presence in Arizona, California, Texas and Arkansas. As the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping, our product line spans Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials, and Decorative products. Join us and be part of a company where growth knows no limits!