Furniture Gallery Captain, Route 22 Furniture - Full Time

Furniture Gallery Captain

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Furniture Gallery Captain is an elevated hourly colleague that supports sales, support, and administrative functions within Big Ticket (Furniture / Mattresses / Rugs) and the 4 walls of the Furniture Gallery, providing override capability, driving business effectiveness, and focusing on assigned tasks as defined by the Store Manager/People Leader. As a Furniture Gallery Captain you will be responsible for prioritizing the customer experience through Active Supervision and enhancing the service culture. You will have a key role in communicating expectations and priorities to colleagues. You will help create a fun and engaging store environment for customers and colleagues.

As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will also be responsible for coordinating all functions of the administrating and hiring process in the Furniture Gallery. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

What You Will Do

• Participate in Active Supervision by circulating the selling floor, directing and redirecting colleagues, while supporting daily leadership priorities to optimize the customer experience and support sales volume within specific area of responsibility.
• Assist with customer service issues as needed, with the ability to override for resolution
• Manage customer and colleague flow to the needs of the business.
• Execute store opening and closing procedures (with access to alarms systems and keys).
• Assist people leader with managing workload and/or projects as requested.
• Provide feedback and observations to the people leader.
• Role model ability to build lasting customer relationships.
• Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) from customers, employees, management, and the general public.
• Coordinate all functions of the hiring process, including prescreening applicants, correspondence with applicants, scheduling interviews with store management, and onboarding.
• Balance vault and store checkbook and perform other cash functions on a daily basis.
• Act as Tech liaison and train colleagues and people leaders on how to call in repairs.
• Help build a proactive and solution-oriented customer centric culture to ensure consistent customer experiences.
• Meet with People Leader daily to discuss total store activities to monitor and focus on for the day.
• Perform all applicable support and/or administrative duties in addition to the above.
• Manage customer service issues to completion.
• Educate others in the use store systems such as POS, MPOS, RF equipment, MyClient, SOCR, MyStore App.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Who You Are

• High School Diploma or equivalent required

  • Previous retail experience required

  • At least one year of supervisory experience is preferred

• Effective verbal and written communication skills

• Ability to engage with customers and find appropriate service solutions

• Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices

• Self-starter, able to work independently and as part of a team and must have good time management skills

• Ability to maintain focus on a given plan for an extended period of time, while still providing a high level of attention to detail

• Must be comfortable operating with firm deadlines in place

• Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays, based on department and store/company needs

Essential Physical Requirements You Will Perform

• This position involves constant moving and standing for at least two consecutive hours

• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders

• May involve reaching above eye level

• Involves close vision, color vision, depth perception, and focus adjustment

• Involves lifting at least 30lbs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.