Technical program Manager
Exaways Corporation
Technical Program Manager Location: St. Louis, MO RESPONSIBILITIES
- Owns the working backwards document and vision for feature releases
- Identifies gaps and charters new platform capabilities as required
- Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product
- Compares features for competitive review to inform prioritization within a platform product release
- Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
- Participates with the business in customer research to inform platform product feature needs
- Contributes near-term input (quarterly) for the platform product portfolio and roadmap
- Makes trade-off decisions on platform product features
- Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
- Exhibits expertise within platform feature area and coordinates with interdependent teams
- Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
- Has visibility into the design of the user experience
- Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
- Continuously monitors feature development at the feature level
- Reviews product demo with the development team against acceptance criteria for the feature set
- Prepares launches and monitors platform performances, adoption, and operational health for feature sets
- Stays aligned with GTM plans for the feature set
- Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
- Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
- Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
- Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
- Independently identifies and researches anomalous performance; escalates findings to senior management
- Coordinates internal forums to collect and identify feature-level development opportunities
- Owns and manages product documentation; enables self-service support and/or works to reduce overhead
- Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
- Establishes a network within the organization; begins to build internal and external networks
- Mentoring team members
- Assists with candidate selection and onboarding
- Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, client customer's experience, client back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
- Understands and can explain the business context and the associated customer use cases
- Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
- Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
- Recognize discordant views and take part in constructive dialog to resolve them
- Verbal and written communication is clear and concise
- Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
Vacancy posted 4 days ago
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