Technical program Manager

Exaways Corporation

Saint Louis, MO

Technical Program Manager

Location: St. Louis, MO

RESPONSIBILITIES

Owns the working backwards document and vision for feature releases
Identifies gaps and charters new platform capabilities as required
Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product
Compares features for competitive review to inform prioritization within a platform product release
Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
Participates with the business in customer research to inform platform product feature needs
Contributes near-term input (quarterly) for the platform product portfolio and roadmap
Makes trade-off decisions on platform product features
Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
Exhibits expertise within platform feature area and coordinates with interdependent teams
Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
Has visibility into the design of the user experience
Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
Continuously monitors feature development at the feature level
Reviews product demo with the development team against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Stays aligned with GTM plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
Independently identifies and researches anomalous performance; escalates findings to senior management
Coordinates internal forums to collect and identify feature-level development opportunities
Owns and manages product documentation; enables self-service support and/or works to reduce overhead
Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
Establishes a network within the organization; begins to build internal and external networks
Mentoring team members
Assists with candidate selection and onboarding

JOB SPECIFIC EXPERIENCES

Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, client customer's experience, client back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
Understands and can explain the business context and the associated customer use cases
Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

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Vacancy posted 7 hours ago

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