Business Analyst - Claims

Business Analyst - Claims

Optional Work from Home • HeadQuarters CGM - Austin, TX 78717

Overview

Salary Range $74,250.00 - $111,375.00 Salary/year Position Type Full Time

Description

BUSINESS ANALYST - CLAIMS (Full Time, Salary, Exempt)

Continental General - Austin, Texas

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! Remote work eligibility is based on proximity to the office location (11001 Lakeline Blvd., STE 120, Austin, TX 78717).

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Position Overview:

We are looking for a detail-oriented and collaborative Business Analyst with experience in agile methodologies to join our growing team. The ideal candidate will work closely with product owners and development teams to gather, refine, and manage business requirements. You will play a key role in ensuring the delivery of high-quality solutions while supporting multiple initiatives and value streams within the organization.

Key Responsibilities:

• Gathering, Refining Requirements for Key Documentation
• Facilitating Communication
• Validating Solutions
• Supporting Multiple Teams, Initiatives, and Objectives

Qualifications

Qualifications:

• Bachelor's degree required; Business, Finance, Insurance, or related focus a plus; or the equivalent years of education and experience required.
• Experience in life insurance, health insurance, or annuities is required.
• 3+ years as a proven Business Analyst in an Agile environment, preferably within the life insurance or financial services industry. Experience working closely with QA during testing is a plus.
• Strong understanding of the insurance industry including but not limited to: policy administration concepts, the full insurance value chain from application through claims, and claims processing and payment procedures.
• Familiarity with Agile methodologies (Scrum, Kanban, etc.) and working in cross-functional Agile teams.
• Familiarity with product management tools (Jira, Confluence, etc.) for backlog management and requirement documentation.
• Agile Scrum or PM certification(s) a plus.
• Strong problem-solving and analytical skills with the ability to navigate complex business challenges.
• Excellent communication and interpersonal skills, with the ability to facilitate meetings and manage stakeholder relationships.
• Ability to multi-task and manage competing priorities across multiple value streams and initiatives
• Working knowledge of AI applications and ability to leverage it to streamline day to day tasks.

Why Join Us?

• Opportunity to directly drive to growth and scale efforts at a dynamic and innovative company.
• Competitive salary and benefits
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities within the insurance space.

Benefits

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – This role offers 25 days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.