Sales Development Representative-Call Center Marketing

Job Description

Job Description

Summary of Position: Our sales development representatives (SDRs) are focused on generating new business opportunities for TeleNet’s clients by identifying, contacting, and qualifying potential customers. This position is responsible for engaging with prospective buyers, scheduling appointments for our client’s sellers, as well as nurturing long-term leads and prospects using a deeper understanding of the prospective buyer’s needs, company and products.

Job Duties:                        

• Conduct outbound calls, emails, and outreach campaigns to understand current situation and potential upcoming business needs with business decision makers, recommenders, and influencers.
• Target lists may be comprised of “cold” contacts or “warm” hand-raisers or a combination
• Target lists may be customers, net-new accounts, or a combination
• Research and understand target companies, their technology environments, and potential pain points before each outreach.
• Expand and refine target market by asking for referrals, navigating organizations and online research
• Conduct thorough research on prospective buyers to identify relevant use-cases for our client6’s products. 
• Assess the buyer’s history, needs, and motivation to determine qualification and recommend appropriate next steps.
• If sales-ready: schedule an appointment with appropriate sales executive
• Maintain detailed records of interactions, outcomes, and follow-ups within TeleNet’s call-center software and/or our client’s CRM
• Facilitate and attend scheduled appointments and introductions between the lead and the client.
• Keep an open and consistent line of communication to continue to build the relationship and work on warm leads.
• Nurture potential buyers who are not yet ready for an appointment
• Use a multi-media approach, including sharing relevant assets and demos, invitations to events and well-timed phone calls  
• Utilize LinkedIn for social media engagement and promotion of social content
• Meet or exceed weekly/monthly/quarterly appointment quota (number of appointments)
• Participate in feedback meetings with managers to refine your skills.

Requirements: 

• Two or more years of experience in sales/marketing, with a track record of exceeding lead targets
• 80% Proficiency on Microsoft Word, Excel and Outlook
• Superior grammar/punctuation and attention to detail in written communication
• Strong call technique skills, including active-listening and objection-handling and the ability to handle calls that deviate from the script
• Comfortable speaking with professionals at all levels, including technical staff and executives.
• Ability to quickly implement feedback to improve overall quality and production. Willingness to accept constructive criticism
• Proven track record of excellent attendance 

Preferred skills and qualifications:

• Call center experience within a banking facility
• Bachelor’s degree (or equivalent) or at least three years of relevant work experience
• Experience as a sales development representative, with a track record of achieving sales quotas
• Proficiency with CRM software

Professional Characteristics:

• Ability to speak with professional articulation using correct diction/tense and proper word pronunciation. 
• Displays a professional demeanor in dress and personal presentation.
• Accepts responsibility over following company policies and procedures.
• Able to work independently; strong work ethic; good research skills
• Ability to multitask and have good time management skills
• Good problem-solving skills and ability to use logic
• Personable and adaptable: can relate to both C-level and entry level contacts      

Classification: Hourly